PRAGYA CHAMOLI

Detail-oriented Associate Software Engineer with hands-on experience in developing and enhancing Customer Relationship Management applications for HR systems at Shell, utilizing Salesforce and Service Cloud technologies. Proven ability to quickly learn and adapt to new challenges, complemented by a strong commitment to applying technical expertise in dynamic environments. Eager to contribute innovative solutions and a collaborative approach to drive success in future projects. Passionate about continuous improvement and dedicated to delivering high-quality results.

• I have been awarded the Key Contributor and Star Performer Awards multiple times for Demonstration of a continuous learning mindset, enhancing skills, and showcasing technical and stakeholder management abilities and for successfully deploying projects and receiving excellent feedback from business stakeholders.
• In my Project in Salesforce HR, I have Successfully led the end-to-end integration of Qualtrics(survey tool) with Salesforce to develop a key survey for HR and CWO operations. Received commendations from the leader in the Steering Committee, Project Manager, Product Owner, Chief Scrum Master, and Scrum Master for agile and proactive work and for Delivering a critical technical solution under tight deadlines, which was required by the business, ensuring compliance with Staff Council requirements.
• I have worked on Optimization of the my Team’s Work by Implemented and facilitating a Workday(one of our connected systems) and Salesforce collaboration by organizing the Org access matrix, providing access to Workday DevOps team members in the Salesforce Org. This involved Upskilled the Workday team in Salesforce Notification delivery, enabling them to handle tasks end-to-end, reducing dependency, shortening delivery times, and boosting productivity. This resulted in optimization of time and efforts of the Salesforce DevOps team, resulting in a cost saving of $1,050.
• My work on a continuous Improvement item for my project resolved a discrepancy that we were facing in the HR Space caused due to data discrepancies, which caused a lot of recurring incidents, costing time. I Delivered that CI that resulted in savings of a dollar value of $36,225.
• I, along with other members of my team were nominated for the Shell CIO Awards. The Nominated was for the Contingent Workforce Operations Team which I was a part of. We had worked on the migration of the Contingent Workforce Operations case management functionality from the CP Salesforce instance to HR Salesforce, facilitating the seamless processing of approximately 100,000 tickets annually. This project Delivered a net present value (NPV) of $200,000 and was recognized as a key enabler for the SAP Fieldglass implementation.

• Leading and coordinating my Team’s Monthly Fun Tuesday Team activities and team outings.
• Part of and leading a workstream in Shell SBO Bangalore’s Core Team for EmpowerHer 2025 Event.
• Part of the TWWIN Network in Shell.
• Used to be an Active Part of an NGO -CEQUIN, handles the social media and communication sector of the NGO.
• Contributed in HACKOCTOBERFEST 2020 by GitHub and Digital Ocean.
• Participated in International confluence Conference held at Amity School of Engineering and Technology for CSE students.

• Technical Consulting Internship at Ernst & Young March-June'22
• Web Development Intern at Birja Constructions LLP May-Jul'21 Developed websites from scratch for Birja constructions as well as other companies using html, css, javascript.
• Web Design and Development Internship at Ministry of Defence, DRDO Jun-Jul'19 Worked on the basics of web development and design, editing and formatting the front end of the web application.

Salesforce Service Cloud Consultant Certification