Pragya Chaube
Noida
Summary
Results-oriented Account Manager with over 11 years of experience in enterprise and strategic customer portfolio management within SaaS and EdTech. Expertise in driving revenue growth, enhancing partner engagement, and executing scalable account strategies. Skilled in leading cross-functional initiatives and leveraging customer insights to influence product enhancements and deliver impactful business reviews.
Overview
12
12
years of professional experience
Work History
Senior Account Manager
Coursera
08.2025 - Current
- Managed a $1.57M Book of Business across a portfolio of ~70 enterprise customers in Europe, owning the full customer lifecycle including renewals, expansion, adoption, and executive stakeholder management.
- Achieved 72% of FY26 Annual NARR target by July, consistently driving renewal and expansion opportunities through strategic account planning and customer engagement.
- Acted as the primary strategic advisor for enterprise customers, balancing commercial objectives with customer success to maximise retention, adoption, and expansion.
- Conducted Executive Business Reviews (QBRs) with senior stakeholders, leveraging customer adoption, engagement, and business outcome data to identify growth opportunities and strengthen long-term partnerships.
- Collaborated closely with Product, Content, Solutions Architecture, Customer Success, Channel Partnerships, and Onboarding teams to accelerate implementations, resolve complex customer challenges, and improve customer outcomes.
- Maintained accurate pipeline visibility and revenue forecasting using Salesforce, supporting quarterly business planning and forecasting.
Engagement Manager
Moengage India Pvt. Ltd.
09.2024 - 07.2026
- Managed ₹7M MRR enterprise portfolio across North & East India, enhancing GRR, NRR, renewals, expansion, and executive stakeholder engagement for 25 strategic customers.
- Drove 9% QoQ MRR growth and contributed to ₹450K MRR in upsell revenue through proactive account planning and customer engagement.
- Led team of 6 Customer Success Managers, coaching on strategic account planning, customer health, QBRs, adoption, and churn mitigation to strengthen executive relationship management.
- Boosted customer retention through advocacy initiatives, executive workshops, and scalable customer engagement programmes.
- Partnered with Sales, Product, and Delivery teams to resolve escalations, improve customer experience, and support long-term account growth.
Key Account Manager
Algoworks Technologies Pvt. Ltd.
10.2022 - 04.2024
- Managed portfolio of enterprise customers, enhancing retention and expansion while engaging executive stakeholders through strategic account management.
- Delivered 15% growth in existing book of business through account expansion and cross-functional collaboration, optimising commercial strategies.
- Delivered 15% growth in the existing book of business through account expansion, commercial optimization, and cross-functional collaboration
- Strengthened customer success processes, achieving 86% customer retention by reducing escalation-driven churn and enhancing customer experience.
Lead Customer Success Manager
Rackspace Technology
08.2020 - 09.2022
- Conducted Executive Business Reviews (QBRs) to align solutions with business objectives, utilising customer health and usage insights for improved retention.
- Managed strategic enterprise relationships to enhance customer adoption and renewals through executive stakeholder engagement.
- Drove customer success initiatives to reduce churn and increase product adoption, fostering development of customer advocates.
- Partnered with Sales, Support, Product, and Technical teams to resolve complex customer challenges and identify growth opportunities across existing accounts.
Customer Success Manager/ Account Manager
Oracle India Pvt Ltd.
07.2015 - 02.2020
- Managed strategic enterprise and channel accounts across North America, achieving high renewal rates and fostering long-term customer relationships.
- Improved U.S. Government and Federal account conversion from 45% to 95% and increased channel renewal rates from 55% to 95% through strategic account management.
- Delivered 30–40% upsell contribution, managed $1.5M+ annual renewal business, and consistently exceeded annual sales targets (108%+ attainment).
- Collaborated with sales, marketing, technical, and product teams to deliver tailored customer solutions and enhance partner relationships, contributing to business growth.
Assistant Manager
Paytm (One97 communication Pvt. Ltd)
12.2014 - 04.2015
- Handling Strategic Alliances of Paytm with partners for Payment Gateway / Wallet & for Alliances at Paytm
- Active lead generation through various online and offline channels- social media platforms, re-sellers
- Creating sales pipeline and their active conversion through funnel development
- Monthly sales forecast and target achievements
- Running and ideating online campaign for onboarded clients in order to increase their online transactions
- Research and generate new leads amongst existing target group, and strategically define new target groups
Education
PGDM - Marketing and Sales
Institute of Management Technology
Hyderabad01-2013
Bsc - Biotech
Institute Of Management Studies
Ghaziabad01-2010
SSC -
St. Francis Convent Sr. Sec School
Bareilly01-2007
HSC -
St. Francis Convent Sr. Sec School
Bareilly01-2005
Skills
- Strategic Account Management
- Account strategy
- Executive Stakeholder Management
- Customer success
- Revenue growth
- Cross-functional Collaboration
Custom
Timeline
Senior Account Manager
Coursera
08.2025 - Current
Engagement Manager
Moengage India Pvt. Ltd.
09.2024 - 07.2026
Key Account Manager
Algoworks Technologies Pvt. Ltd.
10.2022 - 04.2024
Lead Customer Success Manager
Rackspace Technology
08.2020 - 09.2022
Customer Success Manager/ Account Manager
Oracle India Pvt Ltd.
07.2015 - 02.2020
Assistant Manager
Paytm (One97 communication Pvt. Ltd)
12.2014 - 04.2015
PGDM - Marketing and Sales
Institute of Management Technology
Bsc - Biotech
Institute Of Management Studies
SSC -
St. Francis Convent Sr. Sec School
HSC -
St. Francis Convent Sr. Sec School