PRAGYA DUBEY
Jaipur
Summary
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Overview
1
1
year of professional experience
Work History
Customer Experience Executive
HDFC Bank Ltd.
Jaipur
04.2023 - Current
- Cross-sold additional bank products when applicable to meet customer needs.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Resolved problems or discrepancies concerning customers' accounts.
Education
M.Com. -
RAJASTHAN UNIVERSITY, JAIPUR
12.2021
B.Com. -
MATSYA UNIVERSITY, ALWAR
12.2019
Skills
- Conflict resolution techniques
- Excellent Verbal and Written Communication Skills
- Exceptional customer service
- Excellent time management skills
- Strong sense of banking ethics
- Service-driven sales
Personal Information
- Date of Birth: 12/13/99
- Gender: Female
- Marital Status: Single
Languages
English, Hindi
Hobbies and Interests
- Reading
- Baking
Disclaimer
I hereby declare that all information given in my curriculum vitae is true to the best of my knowledge and belief. I consider myself familiar with the concepts, and given an opportunity I promise you that I offer myself to the best of my abilities to achieve productive and rewarding performance.
Timeline
Customer Experience Executive
HDFC Bank Ltd.
04.2023 - Current
M.Com. -
RAJASTHAN UNIVERSITY, JAIPUR
B.Com. -
MATSYA UNIVERSITY, ALWAR
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