Oracle SQL
Pragya Shukla
Senior Product Consultant
New Delhi
Summary
Service-focused Product Consultant bringing skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Senior Product Consultant
Adobe Systems India Pvt. ltd
Noida
02.2021 - Current
- Managed top Adobe Analytics Accounts such as Flipkart,Nykaa, Zendesk, Walmart.
- Working as Subject Matter Expert for Adobe Analytics Product.Strategize,solution and implement Digital marketing objectives for top clients with the help of Adobe Analytics.
- Worked directly with stakeholders and customers to understand competitive landscape.Helped identify product gaps and opportunities to improve product position in market by providing Expert Advice.
- Deep dive into RAW analytics via SQL and address Complex issues.
- POC for logic Verification and customer specific use cases.
- Publishing technical articles on Analytics.
- Worked closely with Engineering Team to Prioritize the Bug JIRAs/Feature requests based on Business impacts and Severity via Kanban Board.
- Implemented Bulk Data insertion API , Reporting APIs for the Customers for ingesting on-store Data , Offline Data.
- Engaged with Senior Product Managers on UAT of Mobile Score card Adobe Analytics dashboard. An Adobe Analytics scorecard displays key data visualizations for executive users in a tiled layout.
Product Associate
Taboola
Gurugram
06.2019 - 02.2021
- Provided solutions for both functionality and implementation issues like optimizing the configurational settings in the Algorithm (Taboola platform) and maintain sync between Taboola and Third Party Tools like Adjust, Appsflyer.
- Handled Click/Conversion discrepancy issues between Organization's reporting tool and client’s tools such as Google Analytics etc.
- POC for Credit Card Billing Feature in Taboola Platform for APAC customers.
- Reproduced the issues on our end to better analyze the symptoms and provide workaround/permanent fix.
- Coordinated with RND for incidents affecting Users globally. Handled Tragedy Procedure.Implemented new features ,Data analysis as per client requirements and end to end Integration.
Business Analyst
Wipro technologies
Udyog Vihar ,Gurugram
06.2015 - 05.2019
- Proactively managed client expectation and changes in projects scope and requirements.
- Extracting ,compiling and analyzing data ,documenting the report that helps in identifying the problem areas.
- Building logic using SQL Queries and Ensure quality deliverables Metrics reporting, involved in all phases of development from requirement gathering, testing and support for live deployment.
- Making Data Trends Dashboards for different streams and study.
Reported Bugs and interacted with thee software development team to resolve issues. - Translating Business requirements into functional requirements for development and QA teams.Respond to technical queries/requests from team members and customers.
- Maintained monthly metrics reporting to management which was presented up to VP level to SLA’s were met or exceeded for internal and external provisioning.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
Education
Bachelor of Engineering / Bachelor of Technology - Information Technology
Amity University
Lucknow 07.2011 - 05.2015
PGDFM - Finance
Narsee Monjee Institute of Management
Mumbai 07.2017 - 04.2019
Software
Google Analytics/Adobe Analytics
Agile Methodology
JIRA
REST APIs
Splunk, Kibana, Kanban Board
Data Analysis, Log Analysis
UML Diagrams
Product Life cycle management
Team Collaboration
Written and verbal communication
Accomplishments
- At Adobe, Collaborated with team of 4 in the development of Mobile Score Card dashboard in Adobe Analytics which turn out to be great success to access the Dashboards on Mobiles.
- At Taboola, After joining the organization, sooner was given the responsibility of SPOC of one whole module for client interaction and issues resolution.
- At Wipro, I won C-Smart Award from my delivery manager as recognition for my efforts towards all the jobs and tasks
assigned to me. - "SUPER-TECH AWARD" in rewards and recognition ceremony of CBEC ACES PROJECT.
Certification
ITIL, Incident management
Timeline
Certified Adobe Analytics Expert : Business Practioner
04-2022
Senior Product Consultant
Adobe Systems India Pvt. ltd
02.2021 - Current
Google Analytics Training
11-2019
Product Associate
Taboola
06.2019 - 02.2021
PGDFM - Finance
Narsee Monjee Institute of Management
07.2017 - 04.2019
ITIL, Incident management
06-2016
Business Analyst
Wipro technologies
06.2015 - 05.2019
Bachelor of Engineering / Bachelor of Technology - Information Technology
Amity University
07.2011 - 05.2015