Puneet Arora

o Support clients over the phone and email by answering their product questions and offering technical assistance.

o Offer best practice tips to clients to boost their meeting attendance via Cvent's marketing engine.

o Gather client requirements for future releases of the product. Create and maintain all product documentation.

o To implement and manage the online portion of client events as and when needed, gather client requirements and implement them in Cvent's event management software.

o Communicate with the client and review the initial implementation with them, and make required changes.

o Provide suggestions to the client to improve the overall result of the implementation and help the client meet their goals.

o Document all communication with the client in Cvent's CRM software. Technical Expertise and Problem-Solving: Demonstrated strong technical skills and problem-solving abilities to troubleshoot any technical difficulties clients encountered within the Cvent platform. I ensured timely and effective resolutions, minimizing disruptions to their event planning efforts.

o Client Success Champion: Acted as a passionate advocate for client success. I actively gathered client feedback and collaborated with internal teams to champion initiatives that continuously improved Cvent's service offerings and product functionality in alignment with client needs.

o Worked as a Mentor in Cvent India Pvt. Ltd. By providing floor support to the new recruits to perform effectively and efficiently on product, making sure deliverables are being achieved on time.

o Handled the company event for two consecutive years, Cvent CONNECT USA and Europe, by enrolling registrants, speakers, and exhibitors. Made sure all the clients were able to enroll for desired sessions and trainings, and get the CEU credits for their participation.

o Provide Superior Customer Experience on Calls to Consumer Card Members Resolve all Customer Queries and Follow Established Procedures as Appropriate.

o Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members.

o Assisted in creating quarterly business process reports and presented it to upper management level.

o Helped management to identify inefficiencies and suggest ways to improve quality.