Pragyansha Sahu
Hyderabad
Summary
Experienced HR operations professional with over 5 years of expertise supporting and optimizing human resources functions across leading organizations. Demonstrated success in managing end-to-end HR processes, including onboarding and HR compliance while driving process improvements to enhance efficiency and accuracy. Adept at using analytics and HR technologies to inform decision-making, mitigate risks, and deliver high-quality support to employees and leadership. Highly collaborative, detail-oriented, and committed to fostering a positive, productive workplace culture.
Overview
8
8
years of professional experience
Work History
Program Analyst
Deloitte Support Services India Private Limited
Hyderabad
04.2023 - Current
- Collaborated with team members on ad hoc projects, acting as the primary point of contact.
- Guided leaders in implementing innovative solutions for existing processes.
- Managed different HR processes through SuccessFactors and ServiceNow.
- Handled sabbatical process transactions for U.S. professionals.
- Worked with Talent Business Advisors to manage national tuition reimbursement programs.
- Worked with stakeholders to obtain approvals, and addressed escalations for the processes managed.
- Participated in U.S. talent transformation testing, identifying multiple defects.
- Revised process SOPs to meet policy guidelines.
- Also, performed an audit for the team.
HR Assistant II - Onboarding (Sr. HR Associate)
Amazon Development Center
Hyderabad
08.2020 - 03.2023
- Performed weekly and monthly data analysis and metric representation to leadership.
- Updated the process SOP and process maps.
- Ensured team met Service Level Agreements.
- Conducted pre-hire contingency checks and background checks for US and Canada candidates.
- Coordinated with recruiters and hiring managers for job requisition details.
- Managed onboarding of candidates in People Portal and ensured Day 1 details were accurate.
- Trained new joiners in the team and provided immense support by switching processes as needed.
- Handled escalations and provided root cause analysis.
- A multinational technology company focusing on e-commerce, cloud computing, and artificial intelligence.
Associate
WIPRO TECHNOLOGIES
10.2019 - 05.2020
- Worked for UBER client as an associate operator.
- Labelled 4D videos for classification.
- Cross-verified labelling by peers.
- Retrieved data from granular dashboard into Google spreadsheet.
- A global corporation that provides information technology, consulting and business process services.
Intern (Digital Marketing)
AGILITY E SERVICES
05.2018 - 06.2018
- Interned on digital marketing project for Shipa freight.
- Processed and created instant quotes for shipments.
Education
Bachelor's Degree -
Institute of Technical Education and Research (SOA University)
05.2019
Skills
- Google spreadsheet
- ICims
- MS Excel
- MS Office
- MS PowerPoint
- People Portal
- sap ecc
- ServiceNow
- SOPs
- Salesforce
- Success factors
Accomplishments
• Best Operator Award 2019: received the Best Operator Award for performance during the training period in 2019.
• Best Operator Award 2020: recognized for achieving good quality scores and maintaining targets in 2020.
• Received multiple Dazzler Awards for best performance in 2021.
• Received the Spot Award for the year 2024 & 2025.
• Best Operator Award 2020: recognized for achieving good quality scores and maintaining targets in 2020.
• Received multiple Dazzler Awards for best performance in 2021.
• Received the Spot Award for the year 2024 & 2025.
Timeline
Program Analyst
Deloitte Support Services India Private Limited
04.2023 - Current
HR Assistant II - Onboarding (Sr. HR Associate)
Amazon Development Center
08.2020 - 03.2023
Associate
WIPRO TECHNOLOGIES
10.2019 - 05.2020
Intern (Digital Marketing)
AGILITY E SERVICES
05.2018 - 06.2018
Bachelor's Degree -
Institute of Technical Education and Research (SOA University)