Prahalad N G

Key aim to simplify and strengthen KYC delivery and enable Policy solutions which fulfil rationalised KYC requirements while still detecting and resolving Anti-Monitoring(AML) risks.

• Operate a seamless, rigorous and efficient KYC process, policy, and procedural change model with optimal support to end users; protect the bank through accurate, timely and clearly articulated translation of regulatory requirements into practice; constantly maintain a client experience focus and integrate with the wider Wholesale KYC Operations(WKO) transformation agenda.
• Responsible for Face Off with Front Office and WKO production stakeholders by initiating and shepherding WKO program changes while acting as SME for various KYC/Onboarding operational processes and systems.
• Assumed hands-on leadership in various high priority initiatives and worked closely with senior Line of Business(LOB), WCOB, regional and local GFCC management to set strategic direction, problem solve and drive execution and implementation of strategic regulatory initiatives.

Technical Skills:

• Proficient in MS Office applications, particularly Excel, Visio and Powerpoint
• Technical knowledge on user workflow or business rule tools such as PEGA, Xceptor, Alteryx.

Key Responsibilities:

• Exercised analytical, collaboration and leadership skills to design and implement innovative solutions for major programs or projects which have impact across organisation e.g. MIFID, FinCEN, Swiss FinSA
• Developed and maintained WKO strategic change road ship, execution projects and plans with risk & issue management metrics reporting logs.
• Led Program/Project work group members, from product development, technology, compliance, policy, control, production and business teams, in developing target processes and system functional changes.

Managing a team size of 100+ Investigation Specialist with 6 Team Leaders as direct reports.

• Responsible for site operations and delivery on key business metrics of quality, productivity and service levels in a production environment.
• Work closely with the global program owners to design and deploy business strategies
• Responsible for setting the goals and vision for the function, works with Ops Analytics and global operations to identify & baseline the functional goals.

People Management:

• Responsible for creating employee growth and development mechanisms. Enabling the next level managers in creating succession plans and talent development.
• Responsible for creating employee engagement and development strategy for the site.

Process Improvements:

• Build deep business & domain knowledge to partners with program owners to identify process/ tool & procedure gaps and recommend solutions.
• Identify and lead projects across various teams, develop new metrics and drive creation of new tools.
• Drive innovation within the team to improve operational efficiencies

• Designed processes and systems supporting business needs before, during and after transitions.
• Created methods to integrate functions, optimize processes and prepare staff through proactive training.
• Managed internal and external client-facing relationships through transitional periods.

• Motivated and trained employees to maximize team productivity.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Encouraged and promoted ideas aligned to business needs and benefits.

• Worked as Branch Sales Manager - Managed a team size of 15+ sales staff located in different branches.
• Branch Banking Clients to help with various services related to their financial needs and investments with special focus on providing end-to-end financial solutions.
• Banking Tools Learned: I-Core/I-Core locker Module(Finacle), Retail FCRM, Welcome Kit module, i-Helpdesk, CRM Application, Omniflow (Account opening), E-Circular, LinQ, Direct Banking Tracker, etc.