Prajakta Chavan
Summary
- Certified Scrum Master with 12 years of IT experience, including 5+ years as a Scrum Master and Agile Project Manager, leading Agile delivery across Banking, Healthcare, Retail, and Enterprise Digital Transformation projects.
- Have experience of working in Iterative Agile Projects- excellent understanding of all phases of Software Development Life Cycle (SDLC) from project definition to post- deployment
- Experienced in Scrum, SAFe, Kanban, Agile coaching, PI Planning, Sprint ceremonies, backlog management, stakeholder management, dependency management, risk mitigation, release planning, and Agile transformation.
- Proficient in facilitating cross-functional distributed teams, driving continuous improvement, and delivering business value using Jira, Confluence, Azure DevOps, Rally, and CI/CD practices.
- Strong expertise in Agile metrics, project governance, servant leadership, SDLC, and delivering predictable, high-quality software solutions.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Scrum Master / Agile Project Manager
Citi Bank
01.2024 - Current
- Lead Agile delivery for 2 cross-functional Scrum teams (18+ members) using Scrum, SAFe and Kanban methodologies, achieving 95%+ Sprint Goal completion.
- Facilitate Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, Backlog Refinement, PI Planning and Scrum of Scrums to ensure predictable delivery.
- Partner with Product Owners to prioritize backlogs, refine user stories, define acceptance criteria and align releases with business objectives.
- Proactively manage risks, dependencies and impediments, reducing blocker resolution time by 35% and improving delivery predictability.
- Coached team members on Agile principles, servant leadership and continuous improvement, enhancing collaboration, delivery quality and fostering self-organizing teams.
- Monitor Agile metrics including Velocity, Burndown, Cycle Time and Lead Time using Jira and Azure DevOps, improving team velocity by 20%.
- Collaborate with stakeholders, Architects, QA and DevOps teams to support release planning, governance and continuous improvement initiatives.
Scrum Master
GS Lab
08.2021 - 12.2023
- Facilitated end-to-end Scrum ceremonies for 2 Agile teams while supporting SAFe Program Increment (PI) Planning and release activities.
- Implemented Kanban practices for support and maintenance work, reducing Cycle Time by 25% and improving workflow visibility.
- Tracked Agile KPIs including Velocity, Burndown, Lead Time and Throughput through Jira dashboards to drive data-driven decision making.
- Partnered with cross-functional teams, stakeholders and DevOps to improve CI/CD adoption, enabling 20% faster release cycles.
Senior Java Developer
LTI
12.2018 - 08.2021
- Developed enterprise applications using Java, Spring Boot, REST APIs and Microservices in an Agile Scrum environment.
- Worked in Agile Scrum teams, participating in sprint ceremonies and backlog refinement sessions.
- Collaborated with cross-functional teams to design, develop and deploy business-critical applications.
Senior Java Developer
Accenture
08.2017 - 12.2018
- Developed and enhanced Java-based web applications using Spring MVC, Hibernate and REST APIs.
- Supported release activities and CI/CD deployments while ensuring adherence to coding standards.
- Performed code reviews, unit testing and defect resolution to maintain application quality.
Java Developer
Capgemini
08.2014 - 08.2017
- Developed and maintained Java applications using Core Java, Spring, Hibernate and SQL.
- Worked with business and QA teams to implement functional requirements and resolve defects.
Education
B.E. - Computer Science
Pune University (MIT COE, Pune)
01-2014
Diploma in Computer Engineering -
Government Polytechnic, Pune
01-2011
S.S.C. -
Maharashtra Board
01-2008
Skills
- SAFe Agile Framework
- Scrum Best Practices
- Kanban Methodology
- PI Planning
- JIRA
- Confluence
- Backlog Refinement
- Stakeholder Engagement
- Agile Coaching
- Azure DevOps
- Rally
- ServiceNow
- Trello
- Miro
- MS Teams
- Slack
- Risk Management
Project Details
1. Citi XXX: Corporate Commercial Banking Application
- Facilitated Agile delivery for a digital corporate banking platform which Verify and Authorize the payments.
- Managed sprint planning, daily stand-ups, backlog refinement, and retrospectives.
- Coordinated cross-functional teams to deliver features on time and improve sprint predictability.
2. Zurich Healthcare Claims Processing Platform
- Led Agile simulations for a platform handling insurance claims, approvals, and policy updates.
- Conducted Scrum ceremonies and managed backlog prioritization and release planning.
- Tracked delivery progress and improved team efficiency through metrics and retrospectives.
3.Telecom Customer Self-Service & Account Management Platform
- I worked as a Scrum Master on a Telecom Customer Self-Service and Account Management Platform developed for a leading US telecommunications provider.
- As Scrum Master, I facilitated Agile ceremonies, removed impediments, managed cross-team dependencies, tracked delivery metrics, and coached the team on Scrum practices while ensuring continuous delivery of customer-facing enhancements.
Core Competencies
- Agile & Scrum Frameworks (Scrum,Kanban, SAFe, XP, Crystal)
- Sprint Planning, Review & Retrospective Facilitation
- Servant Leadership & Agile Coaching
- Stakeholder Management & Cross-Team Collaboration
- Impediment & Conflict Resolution
- Continuous Improvement & Flow Optimization
- Backlog Management & Refinement
- Change & Risk Management
- Agile Transformation & Coaching
- Governance, Compliance & Delivery Oversight
- Agile Metrics (Velocity, Burndown, Lead Time, Cycle Time, Defect Leakage)
TDD, BDD
Certification
- Oracle Certified professional, JAVA SE 5 Programmer(OCJP), 11/14 - Present
- Professional Scrum Master I (PSM I)
- AI Empowered SAFe 6 Scrum Master (SSM)
- Project Management Professional (PMP)
- Kanban Practitioner
- Scrum Master Accelerator - HelloSM
Accomplishments
- Received an appreciation as a Star performer from client
- Received 'Pat on the back' award in 03/22
Timeline
Scrum Master / Agile Project Manager
Citi Bank
01.2024 - Current
Scrum Master
GS Lab
08.2021 - 12.2023
Senior Java Developer
LTI
12.2018 - 08.2021
Senior Java Developer
Accenture
08.2017 - 12.2018
Java Developer
Capgemini
08.2014 - 08.2017
B.E. - Computer Science
Pune University (MIT COE, Pune)
Diploma in Computer Engineering -
Government Polytechnic, Pune
S.S.C. -
Maharashtra Board