Prajakta Hundekari
Power BI developer/Data analyst
Bengaluru
Summary
Certified Power BI Data Analyst with a robust background at Hewlett Packard Enterprise. 3+ years of experience in data modeling and transforming raw data into actionable insights using Power BI, designing dashboards, and DAX calculations. Excelled in enhancing operational efficiency and reducing downtime by over 10% through effective problem-solving and collaboration. Skilled in ETL processes and fostering cross-functional team, consistently exceeding performance goals.
Passionate about data storytelling, and improving business intelligence solutions.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Technical Solution Consultant
Hewlett Packard Enterprise
Bengaluru
09.2019 - 07.2024
- Assisted team leads and managers by analyzing service request data and creating Power BI dashboards to track key performance metrics, including:
- Case resolution time (TTR) and technician efficiency.
- Server failure trends and recurring issues.
- Customer satisfaction (CSAT) scores and support effectiveness.
- Created interactive Power BI reports that helped optimize team rostering, workload distribution, and issue prioritization based on case volume and server impact.
- Worked with Salesforce Service Cloud to extract, track, and visualize ticket resolution trends, helping leadership improve operational efficiency.
- Conducted root cause analysis (RCA) for critical failures, leveraging Power BI to showcase patterns in failure rates and identify areas for process improvements.
- Collaborated with teams to track key performance metrics (KPIs) such as SLA compliance, response times, and issue resolution rates.
- Conducted trend analysis on support tickets to categorize recurring issues and recommend process improvements, reducing downtime and enhancing system stability.
Server Support Engineer
Hewlett Packard Enterprise
Bengaluru
12.2017 - 09.2019
- Provided technical support for HPE ProLiant, Blade , Synergy servers (up to Generation 11) & OneView software through calls and emails, ensuring quick issue resolution.
- Diagnosed, installed, configured, and troubleshot hardware and software issues related to RAID configurations , NIC teaming, BIOS/firmware, and driver updates.
- Worked with Salesforce Service Cloud to create, track, and manage cases, ensuring proper documentation and SLA compliance.
- Conducted root cause analysis (RCA) for critical failures and collaborated with cross-functional teams to improve server reliability and uptime.
- Provided best practices for system performance optimization, reducing hardware failures and improving client satisfaction.
- Took full ownership of support cases from initiation to resolution, ensuring efficient troubleshooting and follow-through.
- Proactively assisted customers in troubleshooting complex issues, reducing repeat incidents by 10% through targeted knowledge sharing.
Technical Support Associate
IBM India Pvt Ltd
Bengaluru
01.2017 - 12.2017
- Provided technical support via chat and email, diagnosing and resolving issues for IBM internal end users related to servers, mainframes, and enterprise applications.
- Delivered remote infrastructure support, troubleshooting network, system performance, and software-related issues to minimize downtime.
- Conducted problem cause analysis, reviewing system logs and error reports to identify recurring technical issues and improve resolution efficiency.
- Resolved routine customer problems, ensuring SLA compliance and maintaining high customer satisfaction scores.
Business Development Associate
BYJU's INDIA
Bengaluru
06.2016 - 12.2016
- Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Engaged with customers to build business relationships.
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
- Extracted and analyzed customer engagement and sales data from the CRM using SQL, identifying key performance trends and business insights.
- Designed and maintained Power BI dashboards, visualizing lead conversion rates, sales performance, and customer retention metrics for strategic decision-making.
- Conducted data-driven sales forecasting and business trend analysis to improve customer targeting and sales efficiency.
Education
Bachelor of Engineering - Electronics And Telecommunications Engineering
06.2012 - 06.2016
Higher Secondary Education - Science
06.2010 - 03.2012
Skills
Data Modeling – Creating star/snowflake schemas, relationships, and calculated tables
Data Cleaning & Transformation – Using Power Query (M language) and DAX
ETL Processes – Extracting, transforming, and loading data from multiple sources
Dashboard & Report Design – Building interactive reports using Power BI visuals
DAX (Data Analysis Expressions) – Writing measures, calculated columns, and time intelligence functions
Row-Level Security (RLS) – Implementing data access control based on user roles
Query Optimization – Improving performance using optimized SQL and DAX
Data Model Optimization – Reducing report load time using aggregations, indexing, and incremental refresh
Performance Analyzer – Debugging slow visuals and measures
Publishing & Sharing Reports – Managing workspaces, datasets, and report sharing
Power BI Gateway – Setting up on-premises data access
Automated Refresh Schedules – Managing data refresh & scheduled updates
Storytelling with Data – Presenting insights effectively to non-technical stakeholders
Writing complex SQL queries to retrieve data from multiple tables, creating and working with subqueries and Common Table Expressions (CTEs)
Creating views and stored procedures for automated reporting
Collaboration – Working with cross-functional teams (developers, data engineers, business users)
Certification
Microsoft Certified: Power BI Data Analyst Associate
Timeline
Microsoft Certified: Power BI Data Analyst Associate
02-2025
Technical Solution Consultant - Hewlett Packard Enterprise
09.2019 - 07.2024
Server Support Engineer - Hewlett Packard Enterprise
12.2017 - 09.2019
Technical Support Associate - IBM India Pvt Ltd
01.2017 - 12.2017
Business Development Associate - BYJU's INDIA
06.2016 - 12.2016
University of Pune - Bachelor of Engineering, Electronics And Telecommunications Engineering
06.2012 - 06.2016
Vivekanand College - Higher Secondary Education, Science
06.2010 - 03.2012