Jiresh Raveendran
Mumbai
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
17
17
years of professional experience
2007
2007
years of post-secondary education
Work History
Business Process Lead
Tata Consultancy Services
Mumbai
10.2020 - Current
- Cross trained for three processes in the Fixed Income Market for Bloomberg.
- Researching on new issues of securities for the client.
- Create and update them after going through the document carefully.
- Getting the information verified and making rectifications as quickly as possible.
- Quality Analyst for analyzing and checking data and information for the client.
- Timely and accurate day to day analysis and research skills.
- Have worked on government bonds, short term bonds and preferred securities.
- Working on various special projects for the fixed income market.
- Attending Client calls.
- Checking whether the data is accurate and updated appropriately.
- Assisting the fixed income data analyst to rectify the errors and make the appropriate changes in the file as per the need of market.
- Have also shared Process Improvement plans for the team.
- Training provided to new employees.
- Updating information for the client from large documents.
- Analyzing the information.
- Working on special requests raised by the client.
Data Consultant (Information Processing Specialist)
Tata Consultancy Services
Mumbai
03.2015 - 06.2020
- Aligning and Remediating customer data to show Accurate information in Database.
- Responsible for Data allocation and collation from Team.
- Handling escalations and providing timely solutions.
- Performing tool testing for any latency or error.
- Training new team members and providing process updates.
- Quality audits of data processed and remediated.
Senior Technical Officer
Convergys Pvt Ltd
Mumbai
02.2011 - 02.2015
- Handle customer enquiries related to troubleshooting complaints, Extension/Service requests.
- Manage a high volume workload within a deadline driven environment.
- Promote value added products and services.
- Follow up and communicate with specific departments for escalation and resolution of more complex situations.
Customer Service Executive
Effort BPO for Go Air Process
Mumbai
08.2008 - 07.2010
- Handled booking tickets for Go Airlines (i.e. Reservation & Ticketing, Amendments, Cancellations).
- Assigning Outbound calls to particular department so that customer can be aware of flight schedule change.
- Performed basic administrative functions as needed.
Education
R A D A V College
Mumbai, IndiaSkills
- Data analysis
- Process improvement
- Quality assurance
- Fixed income expertise
- Client relationship management
- Data management
- Research skills
- Escalation handling
- Training coordination
- Project management
- Attention to detail
Languages
Hindi
Proficient
C2
English
Proficient
C2
Marathi
Intermediate
B1
Malayalam
Beginner
A1
Timeline
Business Process Lead
Tata Consultancy Services
10.2020 - Current
Data Consultant (Information Processing Specialist)
Tata Consultancy Services
03.2015 - 06.2020
Senior Technical Officer
Convergys Pvt Ltd
02.2011 - 02.2015
Customer Service Executive
Effort BPO for Go Air Process
08.2008 - 07.2010
R A D A V College