Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Prajna

Prajna

Bengaluru

Summary

Seeking to apply my strong work ethic, analytical skills, and adaptability to contribute to dynamic software development teams. Committed to building a successful career in the tech industry while delivering innovative solutions and value to clients and stakeholders.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Deputy Manager

Kotak Mahindra Bank Ltd
Bengaluru
02.2018 - 11.2020
  • Understanding the needs of the customer and ensuring the end to end service from the loan disbursement till the closure
  • Resolving service related issues such as ECS activation, EMI date or bank change, KYC updation, Loan closure, Loan restructuring, Rebooking ,Moratorium, ROI issues for Retail assets(Home Loan, Personal Loan, Business Loan, Loan Against Property and OD) post disbursement of the loan
  • Briefing the clients regarding the calculation part of the Home loan tax benefits under Section 80EE and 80C by providing the Final Tax Certificate and Provisional Tax Certificate
  • Handling the secured handover of the property documents and NOC post loan closure .Also ensuring the surrender of insurance policy
  • Handling Social Media Escalations, Nodal Escalations, Escalations at RBI and MD's Desk and documenting entire procedures
  • Guiding the customer to move towards digital platform such as Mobile Banking and Internet Banking to make the hassle-free transactions.

Associate Manager

IndusInd Bank Ltd
Bengaluru
09.2015 - 01.2018
  • Verification & Authorization of daily financial transaction report
  • Updating & verification of Vault, Petty cash, gold loan, Locker & Bait Registers
  • Verification & Updating of KYC,FATCA documents for individual & non individual a/c's
  • Handling customer queries of Walk in customers (Face to Face), Handling the queries through phone call or Emails
  • Managed the business group's Know Your Client process (KYC) in strict compliance
  • Complete documentation checking of all the constitutions which includes Savings account, Proprietorship, Partnership, Pvt/Public Ltd, LLP and TASC accounts.

Front Desk Officer

Axis Bank
Udupi
01.2013 - 01.2014
  • Management of operations in the branch as per the laid down process
  • Reporting any deviation and rectifying them through senior management
  • Handling cash deposit machine and ATM cash remittance
  • Handling daily cash transactions
  • Worked as Front Desk Officer which included RTGS/NEFT Transfer Entries, Handling Customer queries, tax payments etc.

Education

Bachelor Of Engineering - Computer Science

Mangalore Institute Of Technology & Engineering, Mangalore
09.2011

Secured a Aggregate of 60% in main stream of Computer Science.

Intermediate -

Jain Pre University College, Mangalore
04.2007

Secured a aggregate of 71.5% with the main stream of PCMC.

CCBP Intensive 2.0 -

Nxtwave Disruptive Technologies

Concepts Covered (** Yet To Be Covered):

  • HTML
  • CSS
  • BOOTSTRAP
  • SQL
  • PYTHON
  • MICROSOFT POWER BI
  • Data Analytics Using Python **
  • Data Analytics Using Tableau **

Skills

    Technical Skills:

  • HTML
  • CSS
  • JavaScript
  • Bootstrap
  • SQL
  • Python
  • Microsoft Power BI

    Non-Technical Skills:

  • Decision-Making Capabilities
  • Customer Retention
  • Complaint Resolution
  • Handling Escalations
  • Workflow Management
  • Excellent Time Management Skills

Certification

IBM, Data Science Certificate.

Timeline

Deputy Manager - Kotak Mahindra Bank Ltd
02.2018 - 11.2020
Associate Manager - IndusInd Bank Ltd
09.2015 - 01.2018
Front Desk Officer - Axis Bank
01.2013 - 01.2014
Mangalore Institute Of Technology & Engineering - Bachelor Of Engineering, Computer Science
Jain Pre University College - Intermediate,
Nxtwave Disruptive Technologies - CCBP Intensive 2.0,

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Prajna