Prajoshkumar Giridas

• Analyzed P3 incidents at a first-level level with the onshore team and implemented the solutions to resolve it.
• Mentored junior associates, fostering professional growth and helping them reach their full potential.
• Collaborated with multiple teams to draft and review technical and non-technical SOP's.
• Collaborated with cross-functional teams to drive successful completion of migration project within deadlines.
• Implemented process improvements that led to increase the efficiency of technical teams for project transition.

Project: Telkom SA

• Developed IT strategies to align with business goals, ensuring optimal performance and growth opportunities.
• Collaborated with testing team to create and test business aligned test cases for infrastructure and application.
• Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
• Supported process improvement initiatives by identifying areas for optimization and to achieve 95% availability of production.

Project: Vodacom SA

• Contributed to the Application Operation (Order Management) and the Application Maintenance Team.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
• Responsible for capacity planning and capacity management for production servers.
• Patching Management for Windows and Linux Servers.
• Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.

Project : Liquid Telecom SA

• Designated as L1 Team Lead and Linux Admin
• Responsible for Client Infrastructure Reports on weekly, monthly and annually.
• Performed automation for application health check using Selenium WebDriver and Jenkins
• Maintained accurate documentation on system configurations, policies, and procedures for future reference and troubleshooting purposes.
• Tracked and reported user work orders, maintaining compliance with prescribed hardware inventory distribution.
• Ensured 99% availability of critical systems by proactively monitoring server health and addressing potential issues before they escalated.