Prajwal A M
Bengaluru
Summary
Customer-focused Senior Executive with 4.5 years of experience, successfully contributing to the company by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skills to enhance efficiency and lead teams to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Senior Executive
Uber Diagnostics Private Limited (Cardiotrack)
Bengaluru
01.2024 - Current
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Handling the client's health insurance and life insurance for their health check-up.
- Aligning diagnostic centers and helping customers complete the medical process for their insurance.
Senior Executive
Aakash Educational Services Limited
Bengaluru
07.2023 - 12.2024
- Handling Escalation (Emails & Tickets)|Counseling for Medical & Engineering preparation.
- Handling calls as per the leads received from the support team (Marketing & Admin support).
- The capability to judge the requirements of the students and should be able to convert them into the admission.
Senior Executive
Startek Aegis BPO on behalf of Flipkart
Bengaluru
09.2021 - 06.2023
- Detecting the fraudulent activities of the customers in Flipkart.
- Acting as per SOP, working on Escalation (Emails and Tickets).
- Analyzing the products where the customers are raising their return request.
- Validating customer background by using Government IDs, Bank statements, and Payments.
Quality Auditor
L.G. Balakrishna & Bro's Ltd
Mysuru
09.2018 - 08.2020
- Checking the breaking test and push-off value of chains to know the strength/component of the chain.
- Measuring the weight of a chain with and without Greece, and final inspection/audit the chains to see whether there is any damage in it or not.
- Quality check of the components, oil, grease, and other substances.
Education
Bachelor of Commerce
D. Bannmaiah's College of Arts & Commerce
Mysuru05-2018
Finance
JSS PU College
Mysuru05-2015
SSLC
Gopalaswamy Shishu Vihara High School
Mysuru05-2013
Skills
- Strong communication skills
- Patient and who possess a positive attitude
- Adaptability and problem solving skills
- Active listener
- Time management and Multitasker
- Fluent in English, Kannada, Tamil, and Hindi
Accomplishments
- Participated at State level YogaSana | Pathanjali Yoga Shikshana Kendra (R),
- Inter school level Drawing champion | Gopalaswamy Shishu Vihara High School
- State level Drawing champion | JSS PU College
- Best performer and Employee off the Month at Startek Bengaluru
Personal Details
- Date of Birth - 14/02/1998
- Father - Muthanna A B (Farmer)
- Mother - Rani A M (House wife)
- Language's - Kannada, English, Hindi & Tamil.
- Hobbit - Drawing & Paintings.
Timeline
Senior Executive
Uber Diagnostics Private Limited (Cardiotrack)
01.2024 - Current
Senior Executive
Aakash Educational Services Limited
07.2023 - 12.2024
Senior Executive
Startek Aegis BPO on behalf of Flipkart
09.2021 - 06.2023
Quality Auditor
L.G. Balakrishna & Bro's Ltd
09.2018 - 08.2020
Bachelor of Commerce
D. Bannmaiah's College of Arts & Commerce
Finance
JSS PU College
SSLC
Gopalaswamy Shishu Vihara High School
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