Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Websites
Timeline
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Prajwal GJ

Bengaluru

Summary

Adept Senior Systems Engineer with a proven track record at Infosys Limited, specializing in Salesforce analytics and fostering team collaboration. Expert in CPQ configuration and process automation, I've driven efficiency improvements and cost savings. My strong problem-solving abilities and innovative solutions have significantly enhanced team performance and project outcomes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Systems Engineer

Infosys Limited
Bengaluru
08.2022 - Current
  • Analyzed workflows and established priorities for daily operations.
  • Deployed custom tabs, validation rules, and auto-response rules for automating business.
  • Assisted with creating documentation around system configurations and changes made over time.
  • Partnered with project management teams on development of scope and timelines.
  • Provided technical support to internal users on Salesforce issues or questions.
  • Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
  • Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
  • Detected and resolved data quality issues and discrepancies for integrity and quality control.
  • Performed troubleshooting on existing applications within the Salesforce platform.
  • Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
  • Customized sales process flows using Process Builder and Flow Builder based on user needs.
  • Utilized CRM software o import data from Excel sheets into leads, accounts, and contacts.
  • Resolved escalated incidents reported by customers related to Salesforce application usage.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Atria Institute of Technology
Bangalore
06-2022

PUC - PCME

St. Claret PU College
Bangalore
05-2018

SSLC -

BEL High School
Bangalore
04-2016

Skills

  • Salesforce analytics
  • Community cloud management
  • Dashboard creation
  • CPQ configuration
  • Apex programming
  • Visualforce development
  • Lightning experience
  • Data management
  • User administration
  • Territory management
  • Workflow management
  • Report building
  • Process automation
  • Salesforce configuration
  • Einstein analytics

Affiliations

  • Active member of Youth Activities: arranging trips, organizing events.
  • Sports: I love playing cricket and football.
  • Counsel and encourage kids for their studies.

Certification

Salesforce Certified Administrator, Salesforce Certified AI Associate.

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Kannada
Upper Intermediate (B2)
B2

Websites

Timeline

Senior Systems Engineer

Infosys Limited
08.2022 - Current

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Atria Institute of Technology

PUC - PCME

St. Claret PU College

SSLC -

BEL High School

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Prajwal GJ