Prajwal Karthik M

• Proficient with HP Computing and Printing solutions. Worked for three projects with, outperforming results. Assisted customers with prompt solutions. Mentoring teammates for solution for unique issues. Helped team to meet metrics. Worked for consumer and commercial units proving support and solution for issues
• Worked with HP sales team to keep Website updated with right specs of machine online
• Joined Quality Team, worked with HP Suppliers such as Wipro, Concentrix, Teleperformers, Sykes, Etc., globally. Moved to specific marker EMEA assisting team of 70 Engineers to assist onsite engineers to resolve client’s issue with HP Products. Ran multiple programs to improve customer experience
• Took new role within Quality Team to handle Escalations and to find solution to resolve issue customers are facing

Project Hi–touch:

• Expanding sale for hi-end units for sale in AMS and EMEA market
• Organizing events as live tour to educate products involved to boost sales in country

Project: Instant Ink

• Was part of pilot batch of instant ink launch which is running good in AMS and EMEA market

Project: Universal Agent

• Assisted America, Europe and APJ market with sales and technical assistance for 2 years under direct reporting of director of HPI

Projects: Kaizen

• Educated and enlightened process of continuous Improvement plan with teams with it market and awarded for effort put in by teams

Project North Star:

• Kept team involved with knowledge of customer handling skills, and hand holding them as per required
• Encouraged teams to work towards LEAN TENANT
• Customer Relations and Product Distribution

• Worked in startup company as customer relations, delivering best experience with prompt action
• Grew up to be best employee, learned how to manage workmanship, and assign work effectively.
• Enforced adherence with company policies among customer service team members to maintain consistent service provision.
• Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Delivered prompt service to prioritize customer needs.