

IT Service Management Professional with cross functional Expertise in Finance, Budgeting, Quality Control, Service and Team Management 7.5 Years of Experience in supporting IT infrastructure, IT Applications support and currently working as Team Lead for Incident Management under enabling functional support model. Experienced in working directly with clients to ensure all the goals of a project are achieved and met within scope and budget.
Leadership Skills
Effective Time Management
Ability to Multitask
Ability to Work Under Pressure
Microsoft Office
Incident Management
ITIL V4 - Introduction
Client Retention Strategies
Complaint Handling