Chandana D K
Bangalore
Summary
To work in an environment which is challenging and provides an opportunity for professional growth and work towards the realization of self and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Owner
Wells Fargo
Bengaluru
11.2022 - Current
- Managed product backlog and prioritized features based on stakeholder feedback.
- Prioritized and managed product backlog to maximize value and align with stakeholder expectations.
- Crafted user stories that articulated product vision and functionality for development teams, enhancing understanding and execution.
- Developed user stories, acceptance criteria, and mockups for new features.
- Collaborated with stakeholders to gather and validate requirements, ensuring alignment with product goals and user needs.
- Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
- Conducted market research to identify customer needs and trends for product enhancements.
- Identified risks associated with product initiatives and proposed mitigation strategies.
- Analyzed performance metrics post-release to assess new features' effectiveness and identify areas for future improvements.
- Facilitated sprint planning meetings to ensure effective team alignment and execution.
- Led agile ceremonies including sprint planning, reviews, and retrospectives to ensure team alignment and continuous improvement.
- Facilitated daily stand-up meetings to review progress towards sprint goals.
- Gathered and prioritized product requirements from stakeholders.
- Facilitated communication between engineering teams and stakeholders to ensure clear understanding of product requirements.
- Negotiated with stakeholders to reach consensus on product features and priorities.
- Provided training and support for users throughout the product lifecycle.
- Collaborated with cross-functional teams to ensure product features are delivered on time and meet quality standards.
- Performed QA testing of new features prior to their release into production environment.
- Collaborated with cross-functional teams to define product requirements and priorities.
Data Analyst (Business Application Support)
Concentrix Technologies India Pvt Limited
07.2018 - 05.2019
- Developed dashboards and ad hoc reports to provide insights for business decision-making.
- Applied configuration changes to Salesforce.com application, including creating new fields and updating dropdown values.
- Managed daily administration and support tasks, including user setup, profile and role management, and customization of objects, fields, record types, page layouts, and validations.
- Resolved inquiries and issues from global business users (via SFDC ticket, mail, chat, or telephone) to support Customer Operations.
- Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules.
- Conducted training for new and existing users on database applications to improve proficiency and operational support.
- Developed and maintained documentation on processes, policies, and applications to facilitate user understanding and compliance.
- Processed Salesforce renewal requests to ensure continuous access to services.
- Client: VMware Software Pvt Ltd
Associate (Commercial Support)
Sigma Aldrich Chemicals Pvt. Ltd. (Merck)
02.2016 - 12.2017
- Created leads and opportunities for sales and marketing teams from trade show data in CRM and SFDC.
- Providing quotations to the customers with the help of SFDC.
- Non-technical Maintenance of Customer Data in SFDC and CRM by Creating or updating the Contacts and Accounts in SFDC and CRM tools.
- Managed activity queue by organizing tasks for various groups.
- Handling price discrepancies through interacting with concerned teams.
- Processed sample and collateral requests from customers.
- Coordinated with clients in France and India by scheduling meetings and calls.
- Train new joiners on the activities performed in the team.
- Utilized Sales Cloud application for managing sales processes.
- Creating campaign IDs for trade shows conducted by Marketing Team.
- Technical Provide application users with technical support.
- Involved in creating Objects, Fields, and Page layouts.
- Capabilities and use of schema Builder.
- Providing access through permission sets.
Process Executive (Order Management)
Infosys BPO Ltd.
06.2014 - 12.2015
- Entering the order in Oracle 11i ERP tool for generating Sales order number.
- For generating a sales order, we enter customer ID#, Bill to address, ship to address, Items/maintenance ordered by customer, amount/price, discount if any, and order notes for reference in Oracle ERP.
- Entered all details from the customer’s purchase order to book the order and release shipping and maintenance holds.
- Resolved data issues in contract management, including contract creation, product additions, serial swaps, terminations, date changes, service level adjustments, and SID changes.
- Service Contract Management Deal with any changes on customer’s contract for the services purchased, data related issues due to different migration and project related cleanups.
- Handled internal and external client service queries and escalations via email and IM chat, ensuring timely resolutions.
- Managed client relationship with Cisco, promoting service satisfaction through effective communication and issue resolution.
Senior support Engineer
Trianz Holdings Ltd
Bengaluru
10.2019 - 10.2022
- Resolved issues within SLA timeframes, ensuring timely support and client satisfaction.
- Resolved functionality issues with standard and custom objects in Sales Process, enhancing overall system performance.
- Resolved issues related to Reports and Dashboards, ensuring accurate data representation.
- Handled complete functionality including validations, workflows, and approvals to address user issues in real time.
- Managed access issues related to roles, profiles, and permission set assignments to ensure proper user permissions.
- Managed sales objects such as opportunities, accounts, contacts, deals, contract management, projects, and associated custom objects.
- Reviewed issues in Sales Process and proposed solutions, improving user experience and operational efficiency.
- Conducted knowledge transfer sessions at client location for current teammates.
- Collaborated with Mastercard to design and implement tailored solutions, addressing specific client needs.
Education
Bachelor of Commerce -
Bangalore University
RC College Of Commerce And Management01-2014
Skills
- User stories
- Backlog management
- Roadmap planning
- Acceptance testing
- Agile methodologies
- Stakeholder management
- Stakeholder engagement
- Cross-functional teamwork
- Market analysis
- Customer journey mapping
- Product analytics
- MS Office Suite
- Microsoft office
- User training
Certification
- Attended the Domain management Training (T-100). Where I came to know about the entire manufacturing verticals process of our company.
- Salesforce Admin and basic Development Training by Cloud Academy.
- Certified in Building Trust and Resolving Conflicts training.
- CSPO
- A-CSPO
Accomplishments
- Received a certificate of appreciation for 100% quality & was ranked 1st in productivity.
- Extra Miler-Award and Annual Performance Award for Excellence in work, by Infosys BPO.
- Bumble Bee Award in Sigma Aldrich Chemicals Pvt ltd. for Consistent Quality and productivity within a year.
- Spot Award for Excellence in work, by Infosys BPO and Sigma Aldrich Chemicals Pvt Ltd for extra team activities.
- Had been visited France representing the Commercial Support Team in India.
- Champion in the Badminton Tournament conducted in Sigma Aldrich Chemicals Pvt Ltd.
Personal Information
- Date of Birth: 12/03/93
- Marital Status: Married
Languages
- English
- Kannada
- Hindi
- Telugu
Applications
- MS Office Suite
- SalesForce.com (SFDC)
- Oracle (EBS, R12)
- SAP
- Install Base (IB)
Projects
Recruiting Application in Lightning, This app helps the Recruiter to manage the recruiting and hiring process efficiently., Understanding the requirement specification for the product., Developing the project on force.com platform., Deploying Objects, Fields, Validation Rule, Workflow Rule, Approval Process, Apex Classes., Deploying the Project in real life and testing it.
Disclaimer
I hereby declare that all above furnished information are true to the best of my knowledge and belief.
Timeline
Product Owner
Wells Fargo
11.2022 - Current
Senior support Engineer
Trianz Holdings Ltd
10.2019 - 10.2022
Data Analyst (Business Application Support)
Concentrix Technologies India Pvt Limited
07.2018 - 05.2019
Associate (Commercial Support)
Sigma Aldrich Chemicals Pvt. Ltd. (Merck)
02.2016 - 12.2017
Process Executive (Order Management)
Infosys BPO Ltd.
06.2014 - 12.2015
Bachelor of Commerce -
Bangalore University