Prajwal M R

Roles and Responsibilities:

• Facilitating overseas guest arrivals for business purposes, managing hotel accommodations and flight arrangements. Handling foreign exchange transactions.
• Coordinating cab bookings and liaising with hotels for the HRS program.
• Assisting employees in booking air tickets and hotels through Concur/HRS platforms.
• Managing agreements with airlines and ensuring compliance. Collaborating with the Global travel team for Concur support and addressing related requirements.
• Assisting employees in completing visa forms and scheduling appointments.
• Managing and updating agreements with hotels/travel partners of CZI.
• Liaising with BCD for operational requirements

Roles and Responsibilities:

Travel:

• Functioning as a dedicated travel advisor and consultant for a workforce exceeding 900 employees.
• Managing the complete travel booking process utilizing the Concur tool and liaising with vendors for seamless orchestration.
• Demonstrating extensive experience in arranging comprehensive travel reservations, including flights, car rentals, and accommodations.
• Precisely recording and monitoring travel details, flight statuses, and specific requests while ensuring necessary approvals.
• Adhering rigorously to the company's financial and travel policies while providing guidance to employees on travel- related matters.
• Leading the identification and evaluation of potential hotel and travel vendors in anticipation of travel needs.
• Efficiently organizing vendor and employee receipts for streamlined invoice processing using the Concur tool.
• Generating detailed travel reports on a monthly, quarterly, and annual basis to foster transparent communication with business unit leaders.

Immigration:

• Proactively engaging with employees to deeply understand their travel needs and purposes.
• Managing the complete spectrum of immigration processes, including visa applications and compiling work permit-related documentation.
• Thoroughly reviewing, validating, and preparing necessary documents required for visa applications.
• Seamlessly collaborating with internal stakeholders - legal, HR, recruitment, and finance teams - to gather essential data for a smooth visa processing experience.
• Showcasing specialized expertise in processing visa applications for countries like Germany, the UK, and Hungary.

• Efficiently manage the comprehensive spectrum of B2B reservation requisitions, alterations, and cancellations originating from esteemed agency partners in India, utilizing both traditional and digital channels
• Supervise the activities of fellow consultants engaged in sales and reservations, serving as representatives of Royal Gulf's tourism expertise
• Apply adept sales strategies, including upselling and cross-selling techniques, to maximize revenue potential
• Proficiently handle data entry and retrieval within the reservation system
• Cultivate strong and personalized relationships with various hotels' reservations departments, fostering a rapport rooted in excellence
• Execute effective escalation protocols to address specific agent feedback and concerns, ensuring prompt and efficient resolutions
• Consistently achieve or surpass individual and team targets, including inquiry-to-booking conversion rates, expanding wallet share, and enhancing revenue/profitability per booking.

• Responsible for overseeing inbound customer calls, ensuring prompt and efficient handling
• Proficiently understanding inquiries and providing effective resolutions to address customer concerns
• Ensuring strict adherence to Turnaround Time (TAT) requirements set for customer inquiries
• Compiling and organizing operational data for daily activities, maintaining systematic records
• Tasked with resolving customer issues effectively during their initial call interaction
• Demonstrating patience and professionalism while addressing queries to elevate the overall customer experience.