PRAJWAL. U
Team Leader
#531 St Cross, J.P.Nagar, 2nd Phase Bangalore
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Steadfast Account Manager familiar with managing multimillion-dollar business operations. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed financial goals. Excellent reporting, record keeping and relationship-building abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Team Leader
Crane Consulting & Outsourcing India Private Limited
Bangalore
09.2021 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Accounts Manager
Axis Rooms Pvt. Ltd
01.2017 - 01.2021
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Identified partnership opportunities and established favorable business connections.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Sales Consultant & Customer Relationship Manager
Smpreshan Communication
01.2016 - 01.2017
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Oversaw daily outbound calls to identify services that address primary needs.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Provided sales and customer service assistance to walk-in traffic
Senior Servie Advisor
Tafe access skoda Service center
Banagalore
01.2013 - 03.2014
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Sales officer and used to sale cars at Nandi
Toyota
01.2012 - 01.2013
- Tafe access skoda service center for 1 year from
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Implemented use of Facebook, Twitter and Instagram platforms for product marketing and promotion.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Sales Executive
Intratech logic Pvt. Ltd
01.2011 - 01.2012
- Job Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicated clearly and concisely, verbally and in writing with internal and external customers
- Contribute to the improvement of the dispute resolution process via structured analysis and timely identification of behavioral trends
- Prepare and analyze incoming customer dispute claims for dispute resolution opportunities
- Provided dispute resolution services to claimants, professional neutrals and personnel
- For 2 years during
Education
Bachelor of Arts -
St Aloysius International University
Bangalore 03.2015 - 01.2018
Associate of Arts -
Mishra College Gaya
Gaya 03.2015 - 03.2015
Associate of Science -
Jain College
Bangalore 03.2008 - 03.2010
HIgh School
Vijaya High School
Bangalore 03.2006 - 03.2008
Skills
AP and AR management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader
Crane Consulting & Outsourcing India Private Limited
09.2021 - Current
Accounts Manager
Axis Rooms Pvt. Ltd
01.2017 - 01.2021
Sales Consultant & Customer Relationship Manager
Smpreshan Communication
01.2016 - 01.2017
Bachelor of Arts -
St Aloysius International University
03.2015 - 01.2018
Associate of Arts -
Mishra College Gaya
03.2015 - 03.2015
Senior Servie Advisor
Tafe access skoda Service center
01.2013 - 03.2014
Sales officer and used to sale cars at Nandi
Toyota
01.2012 - 01.2013
Sales Executive
Intratech logic Pvt. Ltd
01.2011 - 01.2012
Associate of Science -
Jain College
03.2008 - 03.2010
HIgh School
Vijaya High School
03.2006 - 03.2008
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