Prakash Bindhumadhavan
Chennai
Summary
Dynamic Service Management Lead with a proven track record at Tata Consultancy Services, excelling in IT Infrastructure Management and team leadership. Spearheaded SIAM initiatives, driving efficiency and enhancing service delivery. Adept at conflict management and fostering collaboration, resulting in improved client satisfaction and streamlined operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Management Lead
Tata Consultancy services
Chennai
11.2022 - Current
- Conducted client calls to gather requirements and provide regular updates.
- Oversaw implementation and maintenance of SIAM policies, processes, and procedures.
- Led SIAM capability to enhance efficiency and effectiveness across organization.
- Built and mentored SIAM team, defining and coordinating daily responsibilities of service management staff.
- Governed Continual Service Improvement initiatives aligned with customer strategy across service providers.
- Provided subject matter expertise and leadership in service management practices.
- Managed knowledge, problem, and change management activities effectively.
- Facilitated major incident management activities and ensured timely communication of updates.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
Technical Lead
HCL Technologies
Chennai
09.2019 - 11.2022
- Conducted periodic reviews of Gxp applications in accordance with SOP and job aids.
- Executed change reviews for Gxp applications following established SOP and job aids.
- Prepared root cause analysis reports for implemented changes, advising change managers on improvements.
- Trained change managers and coordinators to promote continuous improvement initiatives.
- Reviewed deviations, CAPA documentation, and change control procedures for compliance.
- Compiled reports on changes, incidents, and problem controls while leading discussions with tower leads.
- Trained SPOC for regulatory group on content creation, verification, and uploading of training modules.
Systems Engineer
IGATE IMS
Chennai
10.2012 - 06.2014
IT Consultant
Logica
Chennai
12.2010 - 10.2012
Education
Bachelor of engineering - Electronics and communication engineering
MNM Jain Engineering College (Anna University)
Chennai01.2010
Diploma - Electronics and communication engineering
Sri Sairam Polytechnic (Directorate of Technical Education Tamil Nadu)
Chennai01.2007
Skills
- IT Infrastructure Management
- Application Management
- Quality regulatory compliance
- Change management
- Incident management
- Periodic Review management
- End User Support Operations
- Asset Management
- Migration
- Team Management
- Learning New Technology
- Effective Team Handling
- Setting up New Infrastructure Support teams
- Process Management
- Collaboration
- Multi-Tasking
- Conflict Management
- Escalation Handling
Certification
- ITIL V3 Foundation certified in HCL
- AWS Certified Solutions Architect - Associate
- Completed Foundation Course in Analytics Learning Big data analytics using the Language of SAS
Personal Information
Date of Birth: 10/JUL/1989
Accomplishments
- Consistent Performer bagging Multiple Awards across Organizations, I have worked with. Star performer award in TCS, Star Performer from HCL, Diamond Award from Logica, Migration Specialist Award from HP.
Timeline
Service Management Lead
Tata Consultancy services
11.2022 - Current
Technical Lead
HCL Technologies
09.2019 - 11.2022
Systems Engineer
IGATE IMS
10.2012 - 06.2014
IT Consultant
Logica
12.2010 - 10.2012
Bachelor of engineering - Electronics and communication engineering
MNM Jain Engineering College (Anna University)
Diploma - Electronics and communication engineering
Sri Sairam Polytechnic (Directorate of Technical Education Tamil Nadu)
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