Rajendra Jathar

A goal-oriented professional with over 20 years of experience in delivering strong technical support and solutions that solve business problems, targeting senior level assignments in Technical and Business Operations Management, across any industry

• Location Preference: Pune
• Date of Birth: 07/07/1977

• Presently associated with Amdocs India, Pune as Technical and Business Operations Leader (IT Service Management Center).
• Skilled in ITSM processes - Incident Management, Change Management, Problem Management and Continuous service Improvement.
• Gained exposure in leading and managing the Major Incidents, CAB, NOC, UNIX, DBA, Infra and testing applications L1 & L2 support teams of IT in 24
• Forward-focused Tech Lead with expertise in concepts of end-to-end project planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management in line with company guidelines and norms.
• Recognized for successful lean implementation on “IT Service Desk’s Phone Availability” in Amdocs.
• Bagged Best Site Engineer Award for the year 2002-03 by Ashtech InfoTech Pvt. Ltd.
• Acknowledged as a High Performance and High Potential Talent by Lupin Management in the year 2005-2006.
• An effective communicator & technical leader with strong analytical, problem-solving & organizational capabilities.
• Technical expertise entails Windows, Oracle database, Unix/Linux and Network Systems; well-accustomed with BI systems, Tableau Reporting, Service Now like ITSM tools.

• Automations on various Monitoring alerts and Monitoring Tool's dashboards.
• MPLS Implementation with HSRP, Watson, The project dealt with complete design and implementation of fully redundant L3VPN (MPLS); worked in conjunction with Sify Communications in implementation of the MPLS country-wide.
• Data Center Design and Implementation, Watson, The project dealt with design and implementation of the Data Center LAN for high availability, security and remote accessibility.
• MPLS Migration, Lupin Ltd., The project dealt with complete re-design of the existing point to point and L2 VPN comprised network and migration to L3VPN (MPLS); worked in conjunction with Reliance Communications in implementation of the MPLS countrywide.
• Data Center Network Design and Implementation, Lupin Ltd., The project dealt with design and implementation of the Data Center LAN for high availability, security and remote accessibility.
• R & D Centre LAN Redesign, Lupin Ltd., The project dealt with re-design of Lupin Pune R & D Park LAN for improving performance through resource optimization; network security architecture design & implementation to protect Data Center