Prakash Chand

• Increased customer satisfaction through timely response to inquiries, thorough investigation of issues, and implementation of corrective actions as needed.
• Reduced waste by optimizing manufacturing processes, increasing overall production efficiency while maintaining high-quality output.
• Initiated cross-functional collaborations with engineering and manufacturing teams to identify root causes of defects and implement corrective actions.
• Led a team of quality assurance professionals, ensuring consistent adherence to company standards and regulatory requirements.

Ensure the product quality for international brands like Michael Kors, Club Monaco, Nordstrom, Massimo dutti, Rudsak, Lucky brand, Harley davidson, QVC & many more

• To demonstrate/explain quality systems to the buyers during their visit
• To conduct Internal Quality meetings
• To provide quality training to the quality team
• To review/check the initial Job Worked pcs and explain quality parameters to the Job Worker and follow up on the quality improvement
• To review the Initial/Pilot pieces and generate the Report & brief to the concerned Production and Quality team
• Working on projects like: establishment of testing lab in the organization
• Sharing technical / product integrity related points with the PD/sampling
• Regularly reviewing and maintaining quality process & systems
• Sending specific quality reports required by the buyers periodically

• Responsible for monitoring and maintaining quality and compliance targets under brands like -Michael Kors, Timberland, Frye, Cole haan & Centric Accessories Brands Monitoring and auditing of products to ensure high standards of quality
• To conduct Internal Final AQL audit and generate the report
• Ensuring products comply with legislation and quality assurance standards
• To send Weekly /Daily inspection request to the concerned buying office and coordinate with them
• Ensuring that all QA Tests are carried out on time and in full
• Provide weekly and monthly reports to senior management on performance
• Identify training needs and recommendations to improve customer experience
• To review/check the PP/TOP samples and give comments to the concerned Merchant.

• Quality checking of cut leather components
• Quality checking of finished goods
• QC of hardware trims used in leather garments
• Roving QC at production lines
• Participation in product meeting with supervisor & QA.