Prakash Chettiyar

Led team of moderators, managing performance, latency, attendance, and SLA compliance through real-time monitoring.

• Resolved content-tagging queries, coordinated training, and ensured alignment with evolving moderation guidelines.
• Drove operational transitions for NP-to-NLID market launch, resolving 150+ queries and onboarding a 10-member team.
• Implemented GA Days seating plan, stabilizing accuracy from 73–81% to a consistent 78–81% while enhancing SLA performance.
• Coached team members to exceed individual KPI targets, achieving AHT improvements above 95% of goal.
• Introduced CSAM reporting awareness with clear guides and visual aids to strengthen compliance and safety standards.
• Earned recognition as “Most Helpful Moderator (People’s Choice)” in Q1 for proactive support and ownership.

• Executed in-depth data entry projects across major cities: Mumbai, Pune, Tamil Nadu, and Hyderabad.
• Coordinated and scheduled project timelines to ensure efficient completion of tasks.
• Managed data entry operations for Asian Paints' AEPHS Process in key metropolitan areas.

• Engaged customers to identify needs and enhance service quality.
• Managed client database to track purchasing history and ensure accurate records.
• Monitored stock levels to purchase new items and maintain consistent inventory.