Summary

Overview

Work History

Education

Skills

Accomplishments

Additional Information

Timeline

Prakash Dhanshetty

Network Service Engineer

Pune,MH

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure Networking position in Global environment. Ready to help team achieve company goals.

Enthusiastic Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Job. Motivated to learn, grow and excel in Networking.

Overview

years of professional experience

Work History

Service Manager

Accutech Power Solutions Pvt Ltd

Pune, Maharashtra

08.2017 - Current

Managed the operation's Service Department while implementing appropriate Corporate and First Aid and Safety policies and procedures.
Managed hiring and trained developed Service Sales Department personnel; renewed customer contracts, negotiate price increases, maintain service and goodwill to customers.
Duties.
1.
Handled multiple Projects simultaneously thereby leveraged valuable company resources.
2.
Monitored satisfactory completion of work orders in a timely manner.
3.
Processed auto service fees and clarified work performed in relation to billing of customers.
4.
Scheduled preventive maintenance.
5.
Recorded inventory of incoming/outgoing parts.
6.
Veritiv Quarterly Audit planned and closed smoothly.
7.
Maintained high level of customer satisfaction 8.
Reached service sales goals yearly CAREER VISION, 9.
Handled service team smoothly.
10.
Recognized planning structure by generating over revenue 11.
Established and maintained an excellent customer goodwill program 12.
Ensured that all services related activities are performed in an efficient, timely and professional manner.
13.
Demonstrated executive characteristics such as: high integrity, honesty, leadership, trust worthiness, goal oriented.
Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Followed up with customers during and after installations to verify satisfaction.
Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Assessed employee work and improved performance with relevant Trainings and proper approaches.
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Organized ongoing maintenance schedules to boost system performance.
Monitored safety compliance to maintain strict standards and protect team members from harm.
Developed written plans and obtained customer consent to proceed.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Maintained effective customer service by responding to service requests quickly to increase overall sales.
Met with customers to discuss service needs and develop effective and practical solutions.
Contributed to development, implementation and execution of maintenance programs.
Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
Monitored product quality and communicated necessary improvements.
Managed team of 13 employees across company.

Senior Service Engineer

Consul Neowatt Power Solutions Pvt Ltd

Pune, Maharashtra

09.2013 - 08.2017

Visited customer locations to assess equipment functioning and develop repair plans.
Performed periodic testing of all networks and systems.
Participated in client consultations and product capability demonstrations to support sales efforts.
Tested and checked performance of hardware and software programs.
Engaged in first-level support for customers requiring routine support and troubleshooting.
Educated prospects on product implementation and usage and answered technical and security questions.
Installed, configured and tested equipment on specialized platforms.
Analyzed and evaluated performance and optimized efficiency.
Created relationships with key decision-makers and served as external technical spokesperson.
Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
Escalated and re-produced problem to internal development sources to reach solution.

Associate Network Engineer

Megatech Power and Data Equiments Pvt. Ltd.

Mumbai, Maharashtra

03.2010 - 08.2013

Ensuring that all engineering work is carried out in accordance with Specifications, statutory requirements, laws, rules, regulations and other Contractual requirements.
With due regards to safety, operability and Maintainability Duties.
1.
Provided Technical support to the service team and regional team.
2.
Overseeing the maintenance of projects after completion 3.
Liaising with customers on a regular basis to ensure the successful design completion of contract in agreed budgets and time frames.
4.
Installation & Servicing of all UPS systems.
5.
Testing of the UPS systems, Documentation of Design & Testing, Handled UPS Breakdown/Emergency Calls.
8.
Preventive maintenance break down services and Training on UPS after Installations.
9.
Maintenance of all UPS (AMC visits etc.).
10.
Managed the Team of 8 Engineers.
11.
Conducted Technical Training program to Team of Engineers & Customers.
Monitored data transfer security to detect and prevent intrusion attempts and respond to DDoS attacks.
Initiated and managed network test facilities to verify network hardness and resilience.
Provided network support services for devices such as hubs, bridges, routers and other hardware.
Sustained optimal sender score on two IPs, enhancing inbox delivery and corresponding metrics while improving delivery metrics from [Number]% to [Number]%.
Provided detailed network diagrams, process flow charts and procedural guidelines.
Organized frameworks for transferring secure data from internal to external and public networks.
Monitored network capacity and performance to diagnose and resolve complex network problems.
Troubleshot complex multi-vendor network service provider issues.
Performed troubleshooting for Juniper, Cisco and packet analysis.
Performed virtual machine provisioning, VM priority setup and template cloning.
Managed, tracked and coordinated problem resolution and escalation processes.
Established robust infrastructure and data capacity for new applications and communication between sites.
Recommended options for disaster recovery, remote access, network appliances, servers and directory services security.
Escalated emergency technical issues beyond scope to maintain optimum up-time.
Collaborated with vendors to select and install service to optimize network performance and uptime.
Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
Created VPN infrastructure for workers, allowing for secure remote connections.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks.
Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.

Education

B.E - Electronics & Communication Engineering

Rural Engineering, V.T.U University

Diploma - Electronics & Communication Engineering

S.S.G Polytechnic, Board of Technical Education

S.S.C - undefined

H.G. Prachande High School, Pune University