Prakash GOLLAKOTA
Hyderabad
Summary
Quality Assurance professional with 3+ years of experience at Amazon, specializing in rigorous functional and regression testing for high-traffic platforms. Leveraging an MBA background to bridge the gap between technical requirements and business objectives. Adept at identifying critical bottlenecks, advocating for the end-user, and driving continuous process improvements within Agile environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Associate
Amazon
Hyderabad
07.2023 - Current
- Designed and implemented route optimization solutions, resulting in improved delivery timelines, reduced fuel consumption, and cost savings
- Proficient in GeoStudio for route optimization, leveraging advanced mapping capabilities to improve operational efficiency and productivity
- Analyzed geographical data and created visual insights using GeoStudio to support data-driven decision-making
- Collaborated with cross-functional teams to identify requirements, define optimization strategies, and deliver tailored business solutions
Quality Control Associate
Tech Mahindra
Visakhapatnam
09.2021 - 03.2022
- Resolved customer queries promptly, delivering accurate support that enhanced overall satisfaction.
- Determined customer requirements and implemented solutions aligned with standard operating procedures (SOPs).
- Supported team in achieving performance metrics and service targets.
- Conducted professional interactions with diverse customers, fostering a positive and consistent service experience.
Management Intern
Port Trade
Visakhapatnam
- Managed customs documentation and compliance processes for freight forwarding team, ensuring regulatory adherence.
- Assessed and organized warehouses, containers, and yard spaces to enhance leasing and operational efficiency.
- Facilitated negotiations and contract finalizations by coordinating communication between clients and shippers.
Junior Engineer
Shutdown project - Tarapur nuclear power plant
Mumbai
- Led testing of reactor outlets and managed critical systems to maintain safety and ensure operational accuracy.
- Supervised 8 technicians during sensor and probe installations to ensure compliance with safety standards.
- Acquired 3 months of experience as Junior Engineer specializing in non-destructive testing (Level 2) to enhance reactor reliability and material integrity.
Education
MBA - Supply Chain Management & Business Analytics
Karunya Institute of Technology and Science
01-2023
B.sc - Hospitality and management
Risali institute of management
01-2021
Skills
- Incident resolution
- Customer support
- Troubleshooting analysis
- SLA compliance
- Data Analysis & Reporting
- Quality Control Tools
- Process improvement
- SOP compliance
- Quality Assurance Methodologies
- Microsoft Word
- Microsoft Excel
- Data Quality Assurance
- Process Auditing Techniques
- Quality Assessment
- Documentation Management
Certification
- AWS (Solution architecture)
- Inspiring and Motivating individuals - University of Michigan
- Strategic Management - Copenhagen Business School
- Scrum master basics
Projects
Shutdown project - Tarapur nuclear power plant, Mumbai, Maharashtra, India, Gained 3 months of experience as a Junior Engineer specializing in Non-Destructive Testing (Level 2) for reactor reliability and material testing., Supervised a team of 8 technicians in sensor and probe installation activities., Led testing of reactor outlets and managed critical systems and equipment to ensure safety and operational accuracy.
Internship
Port Trade, Visakhapatnam, Andhra Pradesh, India, Worked as a Management Intern in the freight forwarding team, handling customs documentation and compliance processes., Evaluated and structured warehouses, containers, and yard spaces for leasing and operational efficiency., Coordinated with clients and shippers to facilitate negotiations and finalize contracts.
Languages
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Accomplishments
Best Engagement POC 2024
Affiliations
President of Logistics club 2023
Timeline
Quality Associate
Amazon
07.2023 - Current
Quality Control Associate
Tech Mahindra
09.2021 - 03.2022
Management Intern
Port Trade
Junior Engineer
Shutdown project - Tarapur nuclear power plant
MBA - Supply Chain Management & Business Analytics
Karunya Institute of Technology and Science
B.sc - Hospitality and management
Risali institute of management