Prakash Jha

Project – Managing a multinational bank’s infrastructure.

• Responsibilities: Working as a consultant for a multinational bank and effectively managing its IT infrastructure, hosted on VMware virtualization and AWS.

Windows Server/VMware.

• Knowledge of Windows Server 2012, 2012 R2, 2016, 2019, and 2022 build, rebuild, and decommissioning.
• Managing Windows servers locally and remotely through ILO, KVM console, for troubleshooting OS failures and drive issues.
• Configuring VMware HA and DRS on clusters.
• Working on server patching via Tanium, monitoring, and manual patching.
• ESXi host patching and upgrading using VMware Update Manager.
• Migrating VMs across hosts within an HA cluster to perform maintenance tasks on ESXi hosts.
• Knowledge of VM tools upgrade, manually or automatically.
• Knowledge of P2V, V2V, and S2V migration.
• Creating and managing VM snapshots.
• Creating and extending drives, cores, and memory for VMs.
• Knowledge of VM cloning and templates.
• Installation of monitoring tools like Imperva, TeamQuest, Splunk, and troubleshooting the issues related to them.
• VM servers control and administration through vSphere Client using vCenter servers and Cisco UCS Manager.
• C drive cleanup and memory usage check.
• First point of contact for handling all incident tickets, change requests, and escalations.
• Working on ServiceNow tool-based priority tickets P1, P2, and P3.
• Troubleshooting issues and providing resolutions with zero escalations.
• Provided technical support and guidance to staff on VMware best practices and procedures.
• Developed documentation for system configurations and operational procedures for reference.
• Monitored resource utilization to identify potential performance bottlenecks or capacity constraints.
• Managed multiple vCenters with high availability clusters including host, storage and network components.
• Collaborated closely with IT teams from other departments to ensure smooth operations of all virtualized systems.
• Monitored system performance and troubleshot issues within the virtualized environment.
• Provided hands-on training to team members regarding VMware administration processes.
• Ensured compliance with industry standards for security best practices in the design and implementation of virtualization technologies.
• Performed daily system monitoring to ensure optimal performance of all virtualized systems.
• Created and maintained virtual machines using vCenter Server.
• Provided technical expertise in the installation, configuration and maintenance of VMware ESXi and vSphere environments.
• Conducted basic troubleshooting to isolate and diagnose common system problems.
• Managed VMware infrastructure for efficient server virtualization and resource allocation.
• Configured and maintained VMware environments to ensure optimal performance and reliability.

AWS

• Changing the state of the servers.
• Working on disk size expansions.
• Changing the tags of the servers.
• Decommissioning the server.
• Setting the power management of the servers.

Nutanix

• Working on the Nutanix hosts' patching and upgrade.
• Working on the Nutanix host issues and fixing them via the IPMI console.
• Resolving the PSOD issue via Nutanix team support.
• Acknowledging and resolving the alert triggered on Prism Central.