Prakash Kadam
Team Coach
Mumbai
Summary
Dynamic Team Coach at Smartshift Logistics India Private Limited, recognized for enhancing team productivity and connectivity. Expertise in call monitoring, productivity tracking, and troubleshooting connectivity issues ensures optimal executive availability and seamless call flow management. Proficient in lead management and dialer optimization, consistently reducing downtime while maximizing conversion opportunities. Committed to maintaining system efficiency through proactive roster management and system maintenance, leveraging logistics expertise to drive operational excellence.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Sales Executive
Selco Enterprises Pvt Ltd
02.2026 - 06.2026
- Managed end-to-end operations and customer service processes, from order booking and placement, through final delivery and invoicing.
- Handled both B2C and B2B clients, including wholesale and retail pricing management.
- Operated and maintained product inquiries, orders, and customer interactions through the IndiaMART portal.
- Maintained accurate records and operational data using Google Sheets.
- Assisted customers in identifying and procuring medicines according to their requirements, while ensuring excellent customer support.
- Coordinated order fulfillment, inventory-related communication, and timely delivery to ensure customer satisfaction.
- Followed up with customers after successful deliveries to collect ratings and reviews, enhancing customer engagement and brand credibility.
- Encouraged satisfied customers to provide referrals and references, contributing to business growth and lead generation.
- Managed and nurtured new leads, existing leads, and repeat customers to maximize sales opportunities and customer retention.
- Maintained regular communication with past customers to build long-term relationships and identify repeat business opportunities.
- Conducted competitor analysis through market research and customer service benchmarking to understand industry practices, service quality, and customer engagement strategies.
- Gathered insights on competitor offerings and customer experience processes to support continuous improvement in sales and service operations.
Digital Relationship Manager
Hdfc Securities Ltd
02.2025 - 02.2026
- Assisted clients in opening and activating Demat accounts with HDFC Securities Pvt Ltd
- Guided clients through DDPI and F&O setup, facilitating their first trades
- Educated clients on the benefits of investing in Mutual Funds, promoting adoption
- Offered brokerage saving plans to clients, optimizing their investment costs
- Selling Health Insurance and Life Insurance products, enhancing clients' financial protection
- Developed and implemented digital engagement strategies to enhance customer relationships, resulting in improved client retention rates.
- Leveraged CRM tools to analyze customer data, driving targeted marketing campaigns that increased user engagement.
- Collaborated with cross-functional teams to streamline digital service offerings, enhancing overall customer satisfaction and efficiency.
- Led initiatives to optimize digital communication channels, resulting in faster response times and increased customer loyalty.
Team Coach
Smartshift Logistics Solutions Private Limited (Porter)
04.2018 - 10.2024
- Oversee call monitoring to guarantee all executives participate in calls, reducing misuse of work breaks and system inactivity.
- Track idle time metrics and disseminate daily productivity and connectivity reports.
- Examine daily dialer reports, pinpoint defaulters, and implement corrective measures.
- Organise lead uploads promptly, prioritized leads by category (P1, P2, P3), and rejuvenate old leads for enhanced conversion opportunities.
- Monitor and reduce dialer downtime effectively.
- Resolved connectivity issues by switching to GSM lines during PRI line failures.
- Troubleshoot and rectify various connectivity problems efficiently.
- Roster Management - Create schedules based on peak and non-peak hours
- Ensure optimal executive availability during peak times - Balance workload and resources during non-peak hours
- Call Flow Management: - Outbound Connectivity: Ensure seamless dialing and connection of leads and opportunities.
- Inbound Call Management: Manage breaks, wrap-up calls promptly, and minimize idle time.
- Team Productivity: Optimize team meets and schedules to maximize calling efficiency.
- System Maintenance: Ensure inbound calling numbers are functioning properly.
Customer Service Associate
Vodafone India
11.2014 - 12.2016
- Responded to inbound customer calls, addressing queries and concerns
- Managed customer data on CRM, ensuring accuracy and updates
- Provided timely and effective resolutions to customer issues
- Delivered excellent customer service, enhancing customer experience
Education
No Degree - Insurance And Risk Management
Insurance Institute of India
Mumbai, India 04.2001 -
Bachelor of Commerce - Accounting
K. G. Mittal College of Arts & Commerce (Mumbai University)
Mumv 04.2001 -
Higher Secondary Certificate - Economics
K. G. Mittal College of Arts & Commerce
Mumbai, India01-2011
Secondary School Certificate - Mathematics
Daya Sagar English High School
Mumbai, India01-2009
Skills
- Discipline Management
- Connectivity Management
- Data Churning
- Dialer Monitoring
Interests
Enjoy playing cricket with friends and colleagues, Love watching various genres, from action to drama, Exploring new places and experiencing different cultures
Additional Information
I hereby declare that the above furnished details are true and correct to the best of my knowledge and belief. Prakash Kadam
Timeline
Sales Executive
Selco Enterprises Pvt Ltd
02.2026 - 06.2026
Digital Relationship Manager
Hdfc Securities Ltd
02.2025 - 02.2026
Team Coach
Smartshift Logistics Solutions Private Limited (Porter)
04.2018 - 10.2024
Customer Service Associate
Vodafone India
11.2014 - 12.2016
No Degree - Insurance And Risk Management
Insurance Institute of India
04.2001 -
Bachelor of Commerce - Accounting
K. G. Mittal College of Arts & Commerce (Mumbai University)
04.2001 -
Higher Secondary Certificate - Economics
K. G. Mittal College of Arts & Commerce
Secondary School Certificate - Mathematics
Daya Sagar English High School