Prakash M
Kovilpatti
Summary
Dynamic IT Executive with extensive experience in IT infra management. Proven expertise in VMware and network troubleshooting, ensuring 98% SLA compliance. Adept at managing complex IT infrastructures and fostering strong client relationships. Skilled in implementing cybersecurity policies while driving operational excellence and efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT-Executive
Tusker apparel Ltd.CO
Ad Dulayl
08.2021 - Current
- Managing hardware/Software vendor's follow-up until the issue resolution.
- Managing licenses for firewall, Microsoft, o365, antivirus, veeam backup and other its tools.
- Monitoring the windows servers.
- Troubleshooting firewall & Network issues.
- Configuring site-site VPN tunnels between different areas in Fortinet.
- Configure and maintain cisco and Aruba switches.
- Configure and troubleshooting access points ruckus, Aruba and cambium.
- Adding resources like CPU, Memory, Storage increase to VM machines per client requirement.
- Installing windows servers and creating a user's and adding members to group.
- Schedule Standard Change Request (CR) for all the Major activities in Production environment and follow it to Complete till end.
- Performing VM snapshots, server cloning, template of virtual machines.
- Monitoring server power cycle and logs from HP iLO Application.
- Monitoring server power cycle and logs from Lenovo X Clarity Application.
- Installing and configuring OS like Windows server 2012, 2012 R2, 2016, 2019.
- Installing and configuring AD,DNS,DHCP Scopes.
- Transferring AD into Secondary domain controller.
- Configuring raid levels in rack servers and tower servers.
- Installing and configuring cctvs and backups.
- Managing cyber security policies.
- Maintaining IOT devices.
- Maintaining time attendance devices and data's.
- Daily backup running in veeam backup software.
- Prepare and present weekly/Monthly status reports to client.
- Pushing group polices.
- Deploying printer via print management server.
- Deploying antivirus installation and schedule auto updates from server.
- Monitoring bandwidth and speed from tools.
- Handle OS upgrades per customer requirements with change request.
- Handle Disk expansion on windows server per customer requirements.
- Handle problem case to find root cause analysis for the fix and recommended suggestion.
- Handling manual cases from customer and provide resolution within SLA time.
- Troubleshooting windows server issues and resolving it.
FMS Engineer-IT Infrastructure Services
Dynacons IT Solutions ltd
Chennai
11.2020 - 08.2021
- Installing & creating a virtual machine on Guest OS like Windows server 2012, 2012 R2, 2016, 2019.
- Troubleshooting the issues related to ESXi host hung and unexpected host outages.
- Reporting to L3 support for daily briefing.
- Prepare and present weekly/Monthly status reports to client.
- Pushing group polices.
- Deploying printer via print management server.
- Monitoring bandwidth and speed from tools.
- Server Commissioning and De-commissioning per client requirement.
- Handle Service now incidents, Request and providing periodical updates to client with SLA agreement.
- Maintaining availability and SLAs of 98%.
- Participate in incident, problem, and capacity management processes.
- Handling wintel patching activities for windows servers and approving updates from WSUS servers.
- Keeps the Problem Record Updated in a timely manner.
FMS Engineer-IT Infrastructure Services
Puthur InfoTech Pvt Ltd
Chennai
12.2017 - 08.2018
- Provision Virtual Machines from Master Template & install the required software.
- Capture Snapshot before upgrading Software/Hardware upgrade.
- Performing Monthly patch upgrade activity.
- Update user/computer details in AD.
- Managing desk, printers and network issues.
- Participate in incident, problem, and capacity management processes.
Desktop L1 Support
CMS IT Services Pvt Ltd
Chennai
11.2014 - 07.2017
- Providing support for Desk & laptops, printer, network issues.
- Monitoring, tracking, troubleshooting and responsible to perform day to day tasks.
- Maintaining availability and SLAs of 98%.
- Participate in incident, problem, and capacity management processes.
- Providing on call supports to the 24/7 teams as required.
- Improving the standard of technical operations and competencies within the team and other towers.
- Work with partners to ensure that their requirements are met.
Education
Bachelor of Science - Information Technology (IT)
G. Venkataswamy Naidu College of Arts & Science
Kovilpatti, Tamil Nadu10.2025
Skills
- VMware
- Hyper-V
- Win 11
- Win 10
- Win 7
- Service Now
- BMC Remedy
- Windows 2008
- Windows 2008 R2
- Windows 2012
- Windows 2012 R2
- Windows 2016
- Windows 2019
- Windows 2022
- Fortinet 400F
- Fortinet 120G
- Fortinet 60E
- Aruba
- Cisco
It Experience
- Acl&Tusker apparel Ltd.CO, Chennai, IT-Executive, 08/21, Present
- Dynacons IT Solutions ltd, Chennai, FMS Engineer-IT Infrastructure Services, 11/20, 08/21
- Puthur InfoTech Pvt Ltd, Chennai, FMS Engineer-IT Infrastructure Services, 12/17, 08/18
- CMS IT Services Pvt Ltd, Chennai, Desktop L1 Support, 11/14, 07/17
Certification
Windows Server Administration 2019
Timeline
IT-Executive
Tusker apparel Ltd.CO
08.2021 - Current
FMS Engineer-IT Infrastructure Services
Dynacons IT Solutions ltd
11.2020 - 08.2021
FMS Engineer-IT Infrastructure Services
Puthur InfoTech Pvt Ltd
12.2017 - 08.2018
Desktop L1 Support
CMS IT Services Pvt Ltd
11.2014 - 07.2017
Bachelor of Science - Information Technology (IT)
G. Venkataswamy Naidu College of Arts & Science