Sagar Panchal
Burari
Summary
With a robust background at Nextra Online Service Pvt. Ltd, I excel in delivering unparalleled customer support and resolving complex technical issues. Expert in Linux and Windows Server environments, my proactive approach and effective communication skills have significantly enhanced server uptime and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Technical Support Executive
Nextra Online Service Pvt. Ltd
09.2022 - 05.2024
- Provided technical support to customers via phone, email, chat, ticket process (WHMCS) assisting with troubleshooting software and hardware issues
- Identified, diagnosed, and resolved complex technical problems related to network connectivity, operating systems, applications, and peripheral devices
- Conducted remote desktop sessions to guide customers through the troubleshooting process and provide step-by-step instructions
- Maintained server up time and diagnosed issues related to VPS and dedicated Linux and Windows server
Skills
- Linux
- Windows Server
- VMware
- Experience with web hosting control panels
- CPanel
- Plesk
- WHM
- Skills in configuring DNS records
- Implementation and management of SSL/TLS certificates
- Customer communications
- Basic understanding of database systems
- MySQL
- PostgreSQL
- SQL Server
- Knowledge of industry standards and best practices for web hosting and server management
- Software installation
- Troubleshooting
- Customer support
Educational credential
- MCA, 74.7%, Tecnia Institute of Advanced Studies (Affiliated to GGSIPU, Delhi), 2020
- BCA, 64.11%, CPJ College of Higher Studies and School of Law (Affiliated to GGSIPU, Delhi), 2016
Accomplishments
- Won 1st prize in Lan Gaming in college.
- Became discipline Incharge in National Conference in College.
Certificates and training
- Redhat Linux, KR Network Cloud Technologies Pvt. Ltd. Delhi, 06/01/21, 11/30/21
- Manual Testing, Lotus Technosoft Services, Delhi, 02/01/21, 03/31/21
- OCI Foundations Associate, 01/01/22, 07/31/23
Languages
- English
- Hindi
Hobbies and Interests
- Playing Cricket
- Watching Web series
- Listening Music
Activities
- Participated in college Quiz competition.
- Participated in college Sports Meet.
- Participated in endeavor 2019 in College.
Personal Information
- Father's Name: Lt. Mr. Jeet Singh
- Mother's Name: Mrs. Raj Bala
- Date of Birth: 08/15/95
- Gender: Male
- Nationality: Indian
Disclaimer
I hereby declare that all the details mentioned above are true and correct to the best of my knowledge. If given chance, I shall serve the organization to the best of my ability.
Timeline
Technical Support Executive
Nextra Online Service Pvt. Ltd
09.2022 - 05.2024
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