Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MIKHIL C

MIKHIL C

System and Network Analyst
Thrissur

Summary

Senior IT Support Specialist with over 3 years of experience in providing exceptional customer service through active listening and problem-solving. Known for enhancing system performance by identifying problems and developing innovative solutions. Proficient in managing system and software installation and upgrade processes across multiple platforms. Adept at diagnosing and resolving hardware and software issues quickly to minimize downtime and increase productivity. Strong understanding of network security and cloud computing. Excellent communication skills and the ability to explain complex IT concepts to non-technical team members. Looking forward to bringing these skills to a new role.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

Technical Support Executive

Xtend Technologies Pvt Ltd
02.2024 - Current
  • Diagnosed and resolved hardware, software, and network issues.
  • Helped streamline repair processes and update procedures to support action consistency.
  • Coordinated with vendors to resolve hardware and software issues beyond internal capabilities, ensuring timely resolution for customers.
  • Continuously updated personal knowledge of industry trends and advancements in order to provide accurate information to clients.
  • Developed and implemented preventive maintenance procedures.
  • Assisted in the development of standard operating procedures for technical support, resulting in improved team efficiency and consistency.

Sr. Executive IT

Muthoot vehicle & Asset Finance Ltd
10.2023 - 01.2024
  • Support and maintain company data and technological infrastructure.
  • Repair, upgrade, and configure desktop computers, servers, and various other office peripherals.
  • Provide technical assistance to remote computers or network support to end users.
  • Perform Server patch maintenance, system and server backup and data archiving.
  • Implement and maintain Firewall systems to protect company's system from virus attacks and hackers
  • Troubleshoot and resolve software, hardware and connection issues
  • Create new user accounts and change or delete existing permissions.

IT Executive

SYAMADYNAMIC PROJECT DEVELOPERS PVT
6 2022 - 2 2023
  • Installing and configuring software, hardware and networks
  • Monitoring system performance and troubleshooting issues
  • Ensuring security and efficiency of IT infrastructure
  • Evaluate IT infrastructure for customer businesses with the project manager and create disaster recovery Procedures and create cybersecurity policies
  • Attend meetings with the IT department to identify continuous improvement opportunities and enhance the delivery of IT services to users
  • Installation and managing Bio-Metric devices
  • Managing IT Assets records
  • Create and manage online conference through various platforms
  • Monitor and manage data backup regularly.

Senior Site Engineer

SILVERLINE HOSPITAL
06.2020 - 06.2022
  • Installation and Management of IDS - Hospital Software
  • Setup and configure firewall - SOPHOS
  • Perform installations, upgrades, and troubleshooting for users and devices, including laptops, desktops, printers, and smartphone devices
  • Configure and install local servers, execute hardware and software upgrades, and support disaster recovery and backup procedures
  • Install firewalls and anti-virus software
  • Attend meetings with the IT department to identify continuous improvement opportunities and enhance the delivery of IT services to users
  • Configuration of DNS, DHCP, RAID, CLUSTERING, NETWORK LOAD BALANCING
  • Installing & configuring network Printer, Scanner and Implementing Group Policy
  • Mail Configurations in Outlook 2007 / 2010 / 2013,2016
  • Configuring and Troubleshooting CISCO Routers, L3 Switches and Gateways
  • Configuring and Troubleshooting Routing Protocols (Static, Dynamic), On-Demand Excellent knowledge in LAN and WAN protocols and configuring.

Education

Bachelor Of Computer Science - Computer And Information Sciences

Paramekkavu College of Arts And Science Thrissur
Thrissur, India
06.2017 - 03.2020

Computer Science

HSE Kerala State
Wadakkanchery
06.2015 - 03.2017

Kerala State 10th - General Science

SSLC Kerala State Board 2015
Thrissur, India
04.2001 -

Skills

  • Networking & Network trouble Shooting
  • Proficiency in MS OFFICE (Word, Excel, PowerPoint, Outlook)
  • Installation of Windows 2012 server, XP, Vista, 7, 8, 81, 10 and Linux
  • Good Knowledge in using MS Word and MS PowerPoint as well
  • ERP end user experience installation and management (IDS)
  • Configuration of Microsoft outlook for end users
  • IT Asset Management
  • Configure and Install access point and modem
  • Security and Monitoring
  • To Secure Networks from Virus, update service packs, install patches and also update antivirus software time to time
  • Design, Configure & Install of networks (Servers, Network Switches)
  • Fixing Computer and Laptop Software Issues, Upgrading devices, Hardware Fault analysis

Certification

CCNA - Cisco Certified Network Associate

Timeline

Technical Support Executive

Xtend Technologies Pvt Ltd
02.2024 - Current

Sr. Executive IT

Muthoot vehicle & Asset Finance Ltd
10.2023 - 01.2024

Senior Site Engineer

SILVERLINE HOSPITAL
06.2020 - 06.2022

Bachelor Of Computer Science - Computer And Information Sciences

Paramekkavu College of Arts And Science Thrissur
06.2017 - 03.2020

Computer Science

HSE Kerala State
06.2015 - 03.2017

Kerala State 10th - General Science

SSLC Kerala State Board 2015
04.2001 -

IT Executive

SYAMADYNAMIC PROJECT DEVELOPERS PVT
6 2022 - 2 2023

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MIKHIL CSystem and Network Analyst