PRAKASH MONDAL
Basanti, South 24 Pargans
Summary
To make contribution in the organization with best of my ability and also to Develop new skills during the interaction to achieve new heights.
Overview
6
6
years of professional experience
Work History
Operations Executive
(2050 HEALTHCARE) INGENUITY AND INNOVATION GLOBAL EDUHEALTH PRIVATE LIMITED
Newtown, Kolkata
01.2025 - Current
- Updated operational documents and database records to ensure accuracy of information.
- Designed training programs that increased staff proficiency in operational functions.
- Collaborated with departmental leaders to resolve daily operational challenges.
- Managed work schedules and delegated responsibilities for enhanced efficiency.
- Resolved customer queries and complaints to elevate service experience.
- Connected numerous NGO,s organizations for clinical staff recruitment.
- Attended rural job fairs, motivating individuals to pursue employment opportunities.
Patient Relationship Executive
(2050 HEALTHCARE) INGENUITY AND INNOVATION GLOBAL EDUHEALTH PRIVATE LIMITED
Newtown, Kolkata
03.2021 - 12.2024
- Cultivated strong client relationships to drive satisfaction and retention.
- Conducted regular meetings to assess needs, provide updates, and address concerns.
- Monitored market trends and competitor activities to inform strategic growth initiatives.
- Managed client inquiries and issues, coordinating timely resolutions with internal departments.
- Maintained detailed records of client interactions in CRM to optimize follow-up strategies.
Senior Site Supervisor
S. M. INTERIOR PRIVATE LIMITED
Guwahati
09.2019 - 02.2021
- Coordinated activities of construction workers and subcontractors to optimize workflow and productivity.
- Supervised daily site operations, ensuring compliance with safety protocols and project specifications.
- Conducted site inspections to identify issues, implementing solutions for timely project completion.
- Maintained detailed records of site activities, including daily logs and compliance documentation.
Education
Bachelor's - Honours History
Netaji Subhas Open University
Canning10.2022
Associate of Arts - Higher Secondary
Masjidbati Parbati High School (H.S)
Basanti01-2019
Skills
- Strong Communication skill
- Problem-solving Skill
- Easy and convincing handling of Clients
- Hardworking and Determined
- Client relationship management
- Project management
Additional Qualifications
- National Board of Computer Education, 08/01/23, 08/31/24, Advance Diploma in Information Technology (ADIT)
- Peerless Skill Academy, 04/01/22, 12/31/22, Phlebotomy Technician
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1
Disclaimer
I hereby declare that the above information is true to the best of my Knowledge and belief.
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Place: Kolkata
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Signature...
Timeline
Operations Executive
(2050 HEALTHCARE) INGENUITY AND INNOVATION GLOBAL EDUHEALTH PRIVATE LIMITED
01.2025 - Current
Patient Relationship Executive
(2050 HEALTHCARE) INGENUITY AND INNOVATION GLOBAL EDUHEALTH PRIVATE LIMITED
03.2021 - 12.2024
Senior Site Supervisor
S. M. INTERIOR PRIVATE LIMITED
09.2019 - 02.2021
Bachelor's - Honours History
Netaji Subhas Open University
Associate of Arts - Higher Secondary
Masjidbati Parbati High School (H.S)