Prakash Narayanasamy
Coimbatore
Summary
Results-driven Support Engineer specializing in AI and Bigdata services. Proficient in problem-solving and developing efficient solutions. Seeking a role to utilize data findings for improving business effectiveness. Demonstrated aptitude for learning new environments and effectively communicating technical knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AI Platform Engineer-Level 2
Datarobot
Bengaluru
09.2021 - Current
- Providing enterprise-level support for Datarobot AutoML/AI Platform products
- Provision of AWS EC2 instances to install the Datarobot Platform in the local cluster and perform the installation to repro the issues
- Possess docker and MongoDB level troubleshooting
- Ensure that critical customer issues are addressed quickly and effectively
- Having exposure to K8’s cluster setup and basic troubleshooting
- Integrate the DR platform with HDP/CDH clusters and help to run the DR worker tasks in YARN
- Verify ansible installation tasks and fix the issues during customer installations
- Work with AWS IAM, ASG, CW setup to integrate the DR platform.
Senior Customer Operations Engineer
Hortonworks(Cloudera)
Bengaluru
08.2018 - Current
- Providing enterprise level support for Bigdata Platform Hortonworks and Cloudera customer's running HDP(2.x,3.x) and CDH(5.x,6.x), CDP stacks
- Possess troubleshooting and code level debugging experience in Hadoop(Mapreduce, Yarn and HDFS), Zookeeper, Hive, Kerberos, and Ambari, Cloudera Manager, Oozie
- Ensure that critical customer issues are addressed quickly and effectively
- Triage, diagnose and potentially escalate customer inquiries during their engineering and operations efforts
- Investigate product related issues both for individual customers and for common trends that may arise
- Study and understand critical system components and large cluster operations
- Coordinate enhancement and feature requests with product management and Cloudera engineering
- Differentiate between issues that arise in operations, user code, third party libraries or product
- Actively Participated in the War room testing for discussing the customer issue with the Engineering team
- Having been working with the Professional Services Consultant team for helping the customer achieve out of scope issues
- Contributing to the Knowledge base writing technical articles or updating and amending existing ones.
Systems Engineer
Tata Consultancy Services
Bengaluru
01.2016 - 08.2018
- Analyze the defects raised by the Community Managers and to provide fix for the same within the allocated time through incident management tool (Apple supplied tool- Espresso and Service Now)
- Monitoring the health of the applications, response times and taking necessary action to fix the issue over 24/7 period
- Carrying out post migration activities after application release including configuring new jobs, maintaining user roles and access to application
- Setting up new alerts and dashboards in production environment for proactive monitoring using Splunk Tool
- Monitoring the status of Kafka distributed message queuing system
- Suggest query optimization and job improvement techniques in Mongo DB and Java
- Experience in troubleshooting internet facing Unix environments including common protocols/standards and Servers (RedHat Enterprise Linux and Apache, Jetty)
- Maintaining high level of communication with business and management during urgent and high priority critical issues
- Experience in handling Java-based distributed systems and cloud technologies including XML, JSON, Kafka, Spring framework, Partnering with Linux System administrators, SQL database administrators, network engineers, and other counterparts to manage the overall health of the entire middleware stack
- Monitoring uptime and responding to alerts through troubleshooting, triage and escalation
- Performing system and application administration
- Build services that enrich alerts by gathering context from monitoring, logging, health check and dependent services
- Provide after-hours operation support for P1 critical incidents
- Work independently with internal application development team and other vendors to resolve application infrastructure related issues
- Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes
- Preparing Documentations about the process and updating the same on timely basis to achieve efficacy in process.
Education
Master’s Degree - Master of Computer Applications(MCA)
Coimbatore Institute Of Technology(CIT)
05-2015
Bachelor’s Degree - BSC CT (Computer Technology)
Coimbatore Institute Of Technology(CIT)
05-2012
Skills
- Troubleshooting AutoML/MLOPS/GEN AI application issues in SaaS/On-Prem Environments
- Bigdata Services - Hadoop, Hive, Kerberos, Oozie - Troubleshooting, Administration and Code level debugging experience
- Deployment and troubleshooting experience in Java and Mongo DB
- Operating Systems - Linux, Windows & Mac
- Programming Language - Python,Java and C
- Version Control - GIT, SVN
- Webservices and Webservers - Intermediate and Code level debugging experience
- Virtualisation Platform - Docker, VMWare, Openstack - Deployment experience
- Analytical and Critical thinker
- Problem Solving
- Troubleshooting
- Hadoop stack administration, maintenance and installation
Certification
- Hortonworks Dataplatform Certified Administrator(HDPCA), 2019
- Certified Kubernetes Administrator(CKA), 2021
- AWS Certified Solutions Architect – Associate
- Terraform Certified Associate
Timeline
AI Platform Engineer-Level 2
Datarobot
09.2021 - Current
Senior Customer Operations Engineer
Hortonworks(Cloudera)
08.2018 - Current
Systems Engineer
Tata Consultancy Services
01.2016 - 08.2018
Master’s Degree - Master of Computer Applications(MCA)
Coimbatore Institute Of Technology(CIT)
Bachelor’s Degree - BSC CT (Computer Technology)
Coimbatore Institute Of Technology(CIT)
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