Summary
Overview
Work History
Education
Skills
Roles and Responsibilities
Timeline
Generic

Prakash Palanivel

Bangalore

Summary

Experienced IT professional with 2+ years in Windows, MacOS, and Linux System Support providing effective IT solutions and exceptional technical support across diverse platforms.

Good experience in working/communicating with cross-functional IT infrastructure teams like Network, Windows, AD and Security to build and manage effective IT operations.

Overview

3
3
years of professional experience

Work History

IT Engineer | Technical support

Harman Connected services Pvt Ltd (Mindsquare Technologies Pvt ltd)
Bangalore
01.2023 - Current
  • Managing, configuring and maintaining Windows, MacOS and Linux operating systems.
  • Leveraging SCCM/INTUNE- MDM platform tools for deploying Windows, MacOS and Linux operating system.
  • Troubleshooting VPN connectivity issues and resolving problems with Microsoft Office 365, Microsoft Teams.
  • Providing support on Essential Active Directory services.
  • Providing data backup and implementing recovery procedures to ensure data integrity and availability.
  • Performing root cause analysis for operating system and softwarerelated issues.
  • Capable of independently learning new technology by utilizing available documentation and vendor support resources.
  • Good knowledge of cyber-attacks, attack vectors, malware analysis, and threat-hunting activities.
  • Solid understanding of common networking services and protocols like DNS,DHCP,SMTP,IMAP,HTTP/HTTPS,SSH,TCP/IP,LDAP,RDP, ICMP,FTP, IPsec, ARP, etc.

Education

Bachelor of Engineering - Automobile Engineering

Sri Venkateswara College of Engineering
Sriperumbudur
04-2016

Skills

  • Windows, MacOS and Linux support
  • SCCM/Intune, Cisco ISE platform Management
  • CyberArk AD support for user account lockouts, Password resets, Computer Object OU Mgmt
  • Basic Network troubleshooting & Security investigation and response, OSI model layers
  • Bitlocker key and LAPS password management
  • MFA account enroll and configuration issues Printer/Scanner configuration and troubleshooting
  • VPN, OS, M365/O365 Diagnose & Troubleshoot
  • Strong problem-solving and analytical skills, Excellent communication skills to assist and handle the non-technical users

Roles and Responsibilities

  • Leveraging SCCM and Intune to deploy and manage Windows, MacOS, and Linux operating systems. This ensures consistent configuration and security across all devices.
  • Strong hands-on experience in Digital Hub ticketing tool for Incident management and Service requests to identify, prioritize and manage incidents according to defined Service Level Agreements (SLAs).
  • Providing technical support and troubleshooting for Windows, MacOS, and Linux operating systems, resolving issues related to software and hardware
  • Expertise includes diagnosing problems, applying fixes, system performance issues and ensuring optimal system functionality across all platforms.
  • Diagnosing and resolving VPN connectivity issues and addressing Teams, Microsoft Office 365-related problems to ensure seamless access and functionality.
  • Provided remote assistance to end-users, resolving technical issues and configuring systems.
  • Good Knowledge and understanding on Information protection, data loss prevention, which helps in data classification, accidental file sharing, etc.
  • Assisting the security team, Windows team, AD team in the Security investigation, Network related issues and Active directory service related issues
  • Handling Major Incident Management calls and providing solutions from a End user computing standpoint.
  • Performing Root cause analysis for operating system and software-related issues.
  • Build Daily, weekly and monthly reports as per EUC manager and Lead Engineer requirements.
  • Presentation in Incident review meetings to walk through the handled incidents to peers and Lead Engineer.
  • Escalating the incident cases to L3 team, other specialized teams which requires further investigation to facilitate issue resolution and minimize downtime.
  • Collaborate with Apple, Dell and HP vendors for troubleshooting and repairs the hardware related issues.

  TOOLS AND TECHNIQUES 

  • Digital Hub Ticketing tool
  • Microsoft Intune/SCCM
  • Azure Portal
  • CISCO ISE Thin
  • Cyber Ark AD
  • Cisco DUO security -MFA
  • Crowdstrike EDR

Timeline

IT Engineer | Technical support

Harman Connected services Pvt Ltd (Mindsquare Technologies Pvt ltd)
01.2023 - Current

Bachelor of Engineering - Automobile Engineering

Sri Venkateswara College of Engineering

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Prakash Palanivel