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Prakash Sawant
Customer Service Officer
Mumbai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Home Loan Consultant
Citibank Home Loan Department
KALYAN
05.2004 - 10.2008
- Proactively identified solutions for customers experiencing credit issues.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Explained very technical financial information to applicants in easy to understand language.
Loan Advisor
HDFC Bank Home Loan Department
Mumbai
11.2008 - 04.2013
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
Customer Service Officer
Shoppers Stop Mumbai At Customer Service Desk
Mumbai
05.2013 - 03.2023
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted company brand and unique offerings through personalized customer service.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained in conversational Language to enhance service of Type customers.
Education
Higher Secondary Certificate -
03.2003 - 02.2004
Secondary School Certificate -
03.2002 - 03.2003
Skills
Creative problem solving
Service recommendations
Inbound and outbound calling
Complaint resolution
Service standard compliance
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Additional Information
Completed MS Office in 2018
Interests
Listening music
Reading books
signature
Prakash Vasant Sawant
Timeline
Customer Service Officer - Shoppers Stop Mumbai At Customer Service Desk
05.2013 - 03.2023
Loan Advisor - HDFC Bank Home Loan Department
11.2008 - 04.2013
Home Loan Consultant - Citibank Home Loan Department
05.2004 - 10.2008
Mumbai University - Higher Secondary Certificate,
03.2003 - 02.2004
Mumbai University - Secondary School Certificate ,
03.2002 - 03.2003