Prakash V
Middle Management in Banking Sector
Chennai,TN
Summary
Accomplished leader with a proven track record at Citicorp Services India Pvt Ltd, excelling in strategic planning and team leadership. Spearheaded initiatives that significantly enhanced efficiency and client satisfaction, leveraging risk control and decision-making skills. Fostered a culture of innovation, achieving sustainable growth and operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Vice President
Citicorp Services India Pvt Ltd
2022.01 - Current
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Monitored key business risks and established risk management procedures.
Asst Vice President
Citicorp Services India Pvt Ltd
2019.06 - 2021.12
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
- Increased efficiency by streamlining processes and implementing new software tools for the team.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
Manager
Citicorp Services India Pvt Ltd
2015.11 - 2019.05
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Team Leader
ANZ Support Services
2008.07 - 2015.10
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Analyst
Citigroup Services India Pvt Ltd
2003.07 - 2008.07
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
Education
M.Com - Commerce
University of Madras
Chennai06.2006
Bachelor of Commerce - Commerce
Vivekananda College
Chennai05.2003
Skills
Team Leadership
Strategic Planning
Risk and Control
Decision-Making
Accomplishments
- Achieved 10 to 15% efficiency save through Simplification Automation and Re-engineering
- Supervised team of 220 staff members.
- Documented and resolved Multiple Risk issues and handled Reg E Audits
- Collaborated with team of Technology and card operations in the development of Automation Synergy.
Certification
Lean
Timeline
Lean
2024-07
Vice President
Citicorp Services India Pvt Ltd
2022.01 - Current
Asst Vice President
Citicorp Services India Pvt Ltd
2019.06 - 2021.12
Manager
Citicorp Services India Pvt Ltd
2015.11 - 2019.05
Team Leader
ANZ Support Services
2008.07 - 2015.10
Analyst
Citigroup Services India Pvt Ltd
2003.07 - 2008.07
M.Com - Commerce
University of Madras
Bachelor of Commerce - Commerce
Vivekananda College
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