Prakash A.N
Bengaluru
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overall, 17 years of experience at Hewlett Packard in various domains - Sales Data and Management, Business Intelligence, Team Management, Operational reporting, MIS Reports, Business Planning Reporting, Sales Operations and Sales Compensation feeders, Records and Data Management.
Overview
18
18
years of professional experience
Work History
Process & Capability Analyst
Hewlett-Packard Inc
11.2022 - Current
- As part of BMS, providing support on publication of various dashboards to the stakeholders on time
- Maintenance of Power BI dashboards and ensure right communication is provided
- Coordinates and participates in solution testing to guarantee high quality of BI solutions
- Ensure end to end Data Quality checks is met with various source of reports before publication to the stakeholders
- Work on adhoc request and provide update to the stakeholders based on Business Priority.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
EMEA Sales Ops Reporting
Hewlett-Packard Inc
06.2018 - 10.2022
- As a Business Analyst in Reporting, providing support on EMEA Sales Operations in extracting the data from various tools and applications to update and publish the reports on time
- Data Quality checks – Using Excel Macro updating the Business Check Reports (commercial & supplies) to verify and identify the data difference in the tools and applications
- Publish the chart trends on various measures (like Order, Shipment, Inventory, sellout and Backlogs, etc.) Reconciliation reports on various tools and applications (Flash Pro, Yotta, GCW, etc.) to find out if there is any discrepancy in tools for various measures
- Daily/Weekly/Monthly/Quarterly Reports - Metrics Dashboard
- Mid Market Shipment and Margin, Pipeline reports
- Sales Compensation Feeders – Validate, Analyze and/or reconcile the data and publish the report to Sales compensation organization
- Provides required data on time according to deliver schedule with high quality content
- Proactively informs SCE and Data Loader of any issues in meeting timeline or any quality issues in timely manner to manage expectations with Sales Reps
- Engage with SCE & upstream sources to evaluate and improve data quality and TAT
- Provides signoff approval on document and support operation.
- Streamlined data integration processes for improved accuracy and efficiency in reporting.
Production Lead
Hewlett-Packard Inc
04.2015 - 05.2018
- Handled a team of 9 members which supports and provides access for partners to different HP tools and applications across the globe
- Production & Planning - Timely production plan to ensure smooth functioning of the process and ensure that TAT's and accuracy standards are met consistently, Publishing the open backlog status report every 2 hours to the management
- Backlog Management - Publishing the status of daily/weekly KPI reports to the internal and external stakeholders
- Team Management - Backlog Management, Leave Management, Performance score card and R & R
- Customer Management - SPOC for updating daily metrics status, Escalation Management, Chat Analysis, Query Management, facilitated the managers in acquiring sign-off for Statement of Work (SOW) /Service Level Agreement (SLA)
- Training and Documentation - Nominate the team members for training, ensure all the process changes are up to date and updated in the process documentation
- Quality Management – Performing QC for the cases completed in SFDC and CHAT
- Provide process improvement ideas and solutions for the accuracy fall outs
- Highlights: Improvement in KPI and got recognized for the same (Best PL Award)
- Reduction in Password reset trend (42% )for last 3 months Improvement in CHAT (40%) support
- R & R and BCP SPOC for the Cluster
- Records Management SPOC.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Increased overall product quality by closely monitoring production processes and providing constructive feedback.
- Reduced downtime by proactively identifying potential bottlenecks and addressing them promptly.
- Coordinated effective schedules for production employees.
Senior Business Process Analyst
Hewlett-Packard Inc
01.2012 - 03.2015
- Management Reporting: HC Reconciliation - Attrition Tracker, Internal/External Movement Tracker, 1x1 Tracker New Business Tracker Access control and change control Tracker
- Operational Reporting: Daily/Monthly KPI Forecast and actual in SharePoint Part of Project Management Team to help in Data mining and provide status to the Management
- Daily/Weekly/Monthly Dashboard Staff Meeting – MOM and Action Items Operations Review Slide Deck Top Management Review Slide Deck Business Planning Reporting: Daily backlog volumes IE Reporting Monthly Data - Volume /Value/ KPI / Sigma Balance Score card
- Highlights: Got Recognized from Top Management for supporting HP Global Leadership Summit 2013
Business Process Analyst
Hewlett-Packard Inc
04.2010 - 12.2011
- Analyze variations in Process/Data and suggest changes if required
- Daily/Weekly/Monthly - Metrics Reporting
- Report all weekly progress summaries to the management Highlights: Received Best BPA Award for 2 Quarters.
Senior Process Associate
Hewlett-Packard Inc
11.2007 - 03.2010
- Responsible for preparation of individual quality check on the claims (rebate) processing reports and sigma scores
- Provided support to the PLs on Process Training, Process Documentation update and solving the queries/clarifications raised by the new joiners
- Provide insight on areas for process improvement Accurate and timely processing of financial claims – submitted under various programs to make sure that all the rebates payments are made to the Distributors/Resellers/Partners.
Process Associate
Hewlett-Packard Inc
01.2006 - 11.2007
- Processing of financial claims submitted by the resellers within the agreed SLA
- Responsible for accurate and timely processing of claims.
Education
Diploma in Computer Application -
Manipal Institute of Computer Education
MBA in Finance and Marketing -
Bharathidasan University
01.2008
Bachelor of Science in Mathematics -
Bishop Heber College
01.2004
Pre-University in PCMCS -
Govt. Higher Sec School
01.2001
SSLC -
Govt. Higher Secondary School
01.1999
Skills
- MS Office (Word, Outlook, Advanced Excel, PowerPoint & MS Access),
- Power BI, Thought Spot, Basic SQL, Channel DNA and Yotta
- Workflow Analysis
- Documentation and Reporting
- Root Cause Analysis
- Business Operations Analysis
- Deadline Adherence
- Compliance Analysis
- Business Intelligence
Languages Proficiency
English, Telugu, Kannada and Tamil
Current Address
No.91, Kempanna Layout, Dwarakamayi Apartment, Bengaluru, Karnataka, 560061
Passport
K5788393
Personal Information
- Father's Name: A.G.NAGARAJAN (LATE)
- Mother's Name: A.N.Bala
- Date of Birth: 08th October 1982.
Timeline
Process & Capability Analyst
Hewlett-Packard Inc
11.2022 - Current
EMEA Sales Ops Reporting
Hewlett-Packard Inc
06.2018 - 10.2022
Production Lead
Hewlett-Packard Inc
04.2015 - 05.2018
Senior Business Process Analyst
Hewlett-Packard Inc
01.2012 - 03.2015
Business Process Analyst
Hewlett-Packard Inc
04.2010 - 12.2011
Senior Process Associate
Hewlett-Packard Inc
11.2007 - 03.2010
Process Associate
Hewlett-Packard Inc
01.2006 - 11.2007
Diploma in Computer Application -
Manipal Institute of Computer Education
MBA in Finance and Marketing -
Bharathidasan University
Bachelor of Science in Mathematics -
Bishop Heber College
Pre-University in PCMCS -
Govt. Higher Sec School
SSLC -
Govt. Higher Secondary School
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