Prakhar Bhatnagar
Dehradun
Summary
Dedicated professional with extensive experience in Incident, Problem & Change Management, Request Fulfillment, Multi-unit Operations Management, Quality Assurance, Data Analysis & Reporting and Ticket Audit analysis Experienced in planning, leading discussions with customers, requirements gathering and designing integrated end-to-end solution as per ITSM principles and techniques Led large projects, ensured delivery of critical time-to-market projects; gained experience in international client management and offshore/onsite coordination with experience in Agile Lead the Application Operations Team with an experience of over 5 years in ITIL
Overview
8
8
years of professional experience
Work History
Senior Consultant
Infosys Ltd.
07.2025 - Current
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
- Delivered and integrated GenAI based solutions in multiple accounts
Senior Consultant
Capgemini India Pvt. Ltd
04.2023 - Current
- Company Overview: Engagement –Nordic Oil and Energy Industry Infra and Application support for the Client’s refineries and day to day operations. Which involves keeping almost 270 applications maintained and running.
- Working as an Operation Lead for the Application Operations Tower of the Nordics Region Oil and Energy Industry. Also Working on Enhancement and Improvement projects from Application Side.
Consultant
Capgemini India Pvt. Ltd
04.2022 - 03.2023
- Company Overview: Engagement –Nordic Oil and Energy Industry Infra and Application support for the Client’s refineries and day to day operations. Which involves keeping almost 270 applications maintained and running.
- Worked as Team Leader to Application Operation for our Nordics Client. Handled client meetings daily and provides them the weekly reports. Added responsibility of Business Analyst from Application Perspective.
Associate Consultant
Capgemini India Pvt. Ltd
01.2021 - 03.2022
- Company Overview: Engagement –Nordic Oil and Energy Industry Infra and Application support for the Client’s refineries and day to day operations. Which involves keeping almost 270 applications maintained and running.
- Worked as an associate in application support Level 1, focusing in monitoring the run infrastructure for the in-scope applications and providing a technical Support with different tools.
Senior Analyst
Capgemini India Pvt. Ltd
04.2018 - 12.2020
- Company Overview: Engagement –Nordic Oil and Energy Industry Infra and Application support for the Client’s refineries and day to day operations. Which involves keeping almost 270 applications maintained and running.
- Development of automations for the Application Tower in the engagement. Received reward and appreciation from Client side for reducing the manual effort which in turn helped in increasing Revenue.
Analyst
Capgemini India Pvt. Ltd
09.2017 - 07.2018
- Company Overview: Engagement –Nordic Oil and Energy Industry Infra and Application support for the Client’s refineries and day to day operations. Which involves keeping almost 270 applications maintained and running.
- Accomplished Fresher Training from Capgemini L&D in Core Java and supported various engagement on 24x7 basis with Incident Management and ITIL related work.
Education
Bachelor of Technology - Computer Science and Engineering with Honors
Graphic Era University
01.2017
Senior Secondary - English Medium in Science Background from CBSE Board
01.2013
High School - English Medium from CBSE Board
01.2011
Skills
- Technical Skills/Tools
- Service Now
- Appdynamics
- Application Support
- Service Transformation
- ITSM
- ITIL
- Business Analysis
- Change Management
- Project Management
- Contract Drafting
- Core Java
- Python Scripting
- Personality Skills
- Leadership
- Team Collaboration
- Problem Solving
- Proactive Approach
- Innovative Thinking
Accomplishments
- STAR Award for H2 2018
- Client Appreciation Certificate for Automations
- Capgemini Business Analysts Community L1 certificate
- Client Visit (Finland) in 2019 Summer.
Timeline
Senior Consultant
Infosys Ltd.
07.2025 - Current
Senior Consultant
Capgemini India Pvt. Ltd
04.2023 - Current
Consultant
Capgemini India Pvt. Ltd
04.2022 - 03.2023
Associate Consultant
Capgemini India Pvt. Ltd
01.2021 - 03.2022
Senior Analyst
Capgemini India Pvt. Ltd
04.2018 - 12.2020
Analyst
Capgemini India Pvt. Ltd
09.2017 - 07.2018
Senior Secondary - English Medium in Science Background from CBSE Board
High School - English Medium from CBSE Board
Bachelor of Technology - Computer Science and Engineering with Honors
Graphic Era University
Hobbies and Interests
Playing Table-Tennis, Theatre, Cooking, Following Sports
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