Utsav Thakur
Asst. Manager - Strategic Partnership
Noida
Summary
Results-driven sales professional with over four years of experience in B2B sales, customer service, and operations within the Ed-Tech sector. Currently serving as Assistant Manager – Strategic Partnerships at STEMROBO Technologies, adept at leading comprehensive B2B sales cycles, delivering impactful demonstrations, and fostering strong relationships with educational institutions across Delhi–NCR. Previously managed user appeals and compliance for Roblox (Ienergizer), ensuring precise case resolutions and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager, Strategic Partnerships
STEMROBO Technologies
07.2025 - Current
- Drove B2B partnerships with schools by pitching AI, Robotics & STEM Lab solutions to Principals, Directors, and Management teams across Delhi–NCR.
- Managed the complete sales cycle — lead generation, cold visits, demos, proposals, negotiations, and closures.
- Delivered high-impact demonstrations showcasing DIY kits, STEM curriculum, LMS, and full lab setups.
- Built and strengthened long-term institutional relationships while maintaining strong pipeline movement.
- Coordinated with technical, operations, and finance teams for smooth delivery, installation, and post-sales support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Freelance Creative & Data Support Specialist
Freelance Creative & Data Support Specialist
09.2024 - 06.2025
- Supported scriptwriting for a cybercrime TV series and coordinated creative inputs.
- Analyzed family business operations, digitized processes, and supported client communication.
- Developed practical understanding of business analytics through real-world exposure.
Customer Service Executive
Ienergizer Pvt. Ltd
04.2021 - 08.2024
- Handled user queries related to appeals and moderation through email and occasional inbound calls.
- Reviewed user-generated content for malicious or policy-violating material and ensured compliance with platform standards.
- Delivered clear, empathetic resolutions while maintaining accuracy and professionalism.
- Collaborated with internal teams to escalate and resolve complex issues effectively.
- Roblox – Appeals & Moderation
Education
B.Tech - Electronics And Communications Engineering
Accurate Institute of Management And Technology
Greater Noida, India 04.2001 -
Skills
Technical Skills/Tools
Data Analysis: SQL, Excel, Python
Visualization Tools: Power BI
Databases: MySQL
MS Power-point
Ticketing Tool: Zendesk
Soft Skills
Strategic Problem Solving
Cross-functional Collaboration
Stakeholder Communication
Problem solving
Documentation management
Customer engagement
Understanding customer needs
Multitasking Capability
Co-Curricular Activities
- Part of Aspire Pvt. Ltd as a Marketer and IT trainer (Basic web development, word-press), 04/18 - 09/18
- Part of Organizing team (Tech Fest -2019) Accurate Institute
- Part of Music and Cultural Society, Accurate Institute
- Participated in SHILP 2018 (Annual Tech Fest, IIT-BHU, Varanasi)
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Hobbies & Interests
- Music Production
- Script Writing
- Song Writing
- Gaming
Timeline
Assistant Manager, Strategic Partnerships
STEMROBO Technologies
07.2025 - Current
Freelance Creative & Data Support Specialist
Freelance Creative & Data Support Specialist
09.2024 - 06.2025
Customer Service Executive
Ienergizer Pvt. Ltd
04.2021 - 08.2024
B.Tech - Electronics And Communications Engineering
Accurate Institute of Management And Technology
04.2001 -