Prakhar Chourey

• Worked on UPoint (web) and GUI platform to perform integration testing and API testing of web portal developed by AON Hewitt, supported it for clients like Johanson and Johnson, US Bank, Motorolla solutions, Boeing, Phillips 66, State Farm Insurance etc.
• Alight solutions is now acquired by Wipro.

Professional competencies:

• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Collaborated with upper management to drive strategy and implement new processes.
• Worked flexible hours across night, weekend and holiday shifts.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked as L3 support with TAT to resolve customer raised tickets.

• FCRM is a part of Financial Risk and Management Services (FRMS), FCRM is software which many banks use across world to keep track on any suspicious currency transaction done in favor or out of the bank/financial institution
• Professional Competencies:
• Function Testing of AML Risk Manger Product.
• Supported audit preparation through research, analysis and presentation development.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Assessed quality of finished products with careful inspections.
• Assisted with independent internal and external audits.
• Promoted adherence to quality standards by educating personnel on quality control.
• Exposure in Watch list filtering, Financial Fraud analysis, Case management, Suspicious Activity Report, Currency Transaction Report, KYC.

• CTMS(Clinical Trials management system) is a process implemented by different pharmaceutical process provider organization, to help conduct clinical trials of new drugs and maintain the data of Clinical sites, Subjects, Institutions etc
• Professional Competencies:
• Validation testing of newly implemented process, smoke testing, regression testing of the product, reporting bugs
• Moderator of stand-up calls and backlog maintenance activity, attending bug triage, PBI elaboration meetings with senior stakeholders, project manager, BA and SME.
• Advised developers on problems with databases, performance and other issues.
• Incorporated delivery requirements into planning of testing schedules.
• Inspected finished goods to verify conformance with customer specifications and company quality standards.
• Developed and maintained defect databases for known issues.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

• Working for Bank of America as Sr. QA Analyst since March 2021
• While working on GIN(Global investigation) I have supported end to end QA process for clearings like CHAPS, LYNX, Target2, EURO1, ISO project.
• In quick time promoted to Lead QA role.
• Professional competencies:
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Participated in departmental meetings to establish short- and long-term strategy.
• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Developed training materials, SOPs and work instructions to supplement new team member onboarding.
• Used TABLEAU to create presentations, flowcharts and graphs detailing data analysis results.
• Defined and implemented quality initiatives to reduce risk.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Analyzed and assessed functional and organizational activities.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
• Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
• Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
• Collaborated with teams in product line transition to streamline manufacturing footprint.