Badminton
Yoga
Prakhar Sharma
Bangalore
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Engineer (Level 2)
VMware Software India Private Limited
04.2023 - Current
- Integrating web applications with VMware products using authentication protocols such as LDAP, SAML, RADIUS, OAuth 2.0
- And to test connectivity and perform organizational tasks using APIs over PostMan
- Majorly working on Auth/Access module for SAAS and On-prem environments (Photon OS) which is integrated with components such as Elastic search, SQL, Postgres
- And to perform upgrades to application components
- Working in Modern Architecture which uses Micro Services on SAAS (for Workspace ONE UEM)
- So, we are assisting customers on MDM related issues (related to Applications/Profiles/Users/Certificates on Android/iOS/Windows/MacOS devices)
- Also, to discuss the unresolved issues/bugs with Engineering Team.
Software Support Engineer (Level 2)
R Systems International Ltd.
03.2021 - 03.2023
- Configuring the workflow for the end users or devices to access the target resources, post performing the Authentication and Authorization by using the different protocols (LDAP, SAML, OAuth 2.0, Open ID, RADIUS)
- The key features which can be provided via these workflows are MFA, Adaptive authentication (for additional security), SSO, Passwordless Authentication, Continuous Authentication
- We also perform integration with multiple third party applications (Salesforce, Cisco AnyConnect, Cisco ASA, ServiceNow, AWS, Microsoft 365, Outlook Web Access, VMware Horizon, Windows SSO)
- To write articles on the reported issues along with the cause and resolution.
Product Support Consultant
Unify Square India Pvt. Ltd.
08.2017 - 03.2021
- Provided product related support to customers(Admins)
- These products were web applications which were integrated with multiple technologies (such as SDN, Auth0, VOIP apps, Azure, AD, networking, headset devices)
- We used to work on identifying the cause of poor VOIP calls and to integrate environments with Auth0 to provide MFA and provide SSO.
Technical Consultant
Wipro
02.2016 - 08.2017
- Worked with US/APAC/UK clients in resolving their Office365, Migrations, Outlook Client and Mail Flow issues by giving them the best customer satisfaction and improved customer relationship
- Have learnt a lot from here in respect of technical skills
- We used to analyze Outlook Client test connectivity logs, auto-discover logs, AD Connect logs, Message Headers of an email, NetMon logs, Wireshark logs, Fiddler logs, network logs from the web-browser to identify the issue and get it resolved.
Associate
Xchanging Technologies Pvt. Ltd.
09.2012 - 02.2014
- Processing of insurance policy (data collection, data analysis, data entry) to co-ordinate with various departments and other relevant activities to make insurance contracts between Insured and Insurer.
Education
Bachelors of Technology - Information Technology
Noida Institute of Engineering & Technology
Greater Noida, India06.2012
Skills
- Identity Access Management - SAML (SP Initiated, IdP Initiated), OAuth 20, Open ID, RADIUS, MFA, SSO, Symantec, Workspace ONE, SecureAuth, Auth0, Arculix
- Active Directories, DNS, DHCP, ADCS, PKI, ADFS, Microsoft Office365, Azure AD, RBAC, Conditional Access, Azure AD Connect, IIS
- Scripting – Python
- Version Control tools – Git & GitHub
- RDBMS – Microsoft SQL Server, Oracle 9i (D2K- SQL, PL/SQL, Forms and reports)
- Networking fundamentals, WireShark, Fiddler
- Operating Systems: Windows/Windows Server/Linux (Photon OS/Ubuntu)
- Web Development – HTML
- Logical skills: DSA
- Cloud Platform: Azure Fundamentals, Google Workspace
- Critical Thinking
- Technical Troubleshooting
Certification
- Completed Wireshark training on Network Troubleshooting in May, 2023.
- Completed trainings on ‘Acceptto Training: eGuardian’ and ‘Acceptto Training Series’ by SecureAuth by August, 2022 which is mainly for Passwordless Authentication and Continuous Authentication.
- Completed Microsoft Azure Fundamentals training in 2021.
- Completed Level 1 training from Polycom for Active Directory and Microsoft devices, and an introduction to voice and video technologies.
- Completed a month training from Infoaxon Technologies Limited, Noida in 2011.
- Three months certification course of Oracle 9i-D2K (SQL, PL/SQL, FORMS & REPORTS) certified by Oracle University in 2011.
Interests
Personal Information
- Passport Number: M3102597
- Date of Birth: 12/09/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hinduism
Timeline
Technical Support Engineer (Level 2)
VMware Software India Private Limited
04.2023 - Current
Software Support Engineer (Level 2)
R Systems International Ltd.
03.2021 - 03.2023
Product Support Consultant
Unify Square India Pvt. Ltd.
08.2017 - 03.2021
Technical Consultant
Wipro
02.2016 - 08.2017
Associate
Xchanging Technologies Pvt. Ltd.
09.2012 - 02.2014
Bachelors of Technology - Information Technology
Noida Institute of Engineering & Technology
- Completed Wireshark training on Network Troubleshooting in May, 2023.
- Completed trainings on ‘Acceptto Training: eGuardian’ and ‘Acceptto Training Series’ by SecureAuth by August, 2022 which is mainly for Passwordless Authentication and Continuous Authentication.
- Completed Microsoft Azure Fundamentals training in 2021.
- Completed Level 1 training from Polycom for Active Directory and Microsoft devices, and an introduction to voice and video technologies.
- Completed a month training from Infoaxon Technologies Limited, Noida in 2011.
- Three months certification course of Oracle 9i-D2K (SQL, PL/SQL, FORMS & REPORTS) certified by Oracle University in 2011.
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