Prakruthi Prabhakar Ram
Bengaluru
Summary
Dynamic and results-driven Manager with extensive experience at Ernst & Young LLP, specializing in MS Dynamics CRM and Azure solutions. Proven track record in team leadership and mentoring, delivering innovative integrations and enhancing client satisfaction. Proficient in C# and skilled in Agile methodologies, driving successful project outcomes and fostering collaborative environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Ernst & Young LLP
12.2023 - Current
- Working in Team Manager role for a team size of up to 8 members
- Supported Manager in Requirements gathering and Team time management
- Supported clients through design best practices and discussions (one on one and team discussions/demo’s).
- Mentored team members to learn D365
- Working on managing Engagement Economics
Manager
Ernst & Young LLP
01.2022 - Current
- Tech Lead/Integration Architect role leading a team of up to 20 CRM DEV/QA/dB engineers
- Knowledge of Full Life Cycle MS dynamics CRM implementations
- Experienced working with Dynamics CRM 2016
- Experienced working with On Premise CRM D365
- Working knowledge of Power Automate
- Proficient with C#.NET
- Proficient with JavaScript, jQuery scripting
- Ability to write plug-ins and create custom Workflows and custom Actions
- Sound knowledge of SQL
- Strong verbal and written communication skills
- Strong team coordination, support and leadership skills
- Certified Scrum Master
Senior Developer
Wipfli LLP India Pvt. Ltd.
09.2016 - Current
- Developed proof of concepts for integrating custom platform built on Microsoft cognitive services like LUIS for chat bot
- Developed OCR Proof of concept
- Developed Custom SLA logic for incident management
- Developed enhancements on platform for generalization and reuse by using coding best practices
- ClickDimensions – creation of campaigns, campaign automations and other related items.
- Developed Flows, Azure functions around incident and email managements
- Developed multiple SSIS Jobs (using Kingswaysoft)
Integration Architect
Ernst & Young LLP
10.2023 - 12.2024
- Worked in Integration Architect role for a team size of up to 15 members
- Supported Manager in Requirements gathering and Team time management
- Supported clients through design best practices and discussions (one on one and team discussions/demo’s).
- Developed plugins/custom workflows/Actions and JavaScript customizations
- Mentored team members to learn various Azure components such as Function Apps, Service Bus, DevOps.
- Worked on RIP Dapr Integration
- Implemented and deployed on RESTful and SOAP API’s for integration with external systems and websites
- Performed troubleshooting of CRM issues and maintained documentation of all reported issues.
Tech Lead
Ernst & Young LLP
02.2022 - 10.2023
- Worked in Tech lead role for a team size of up to 10 members
- Supported Manager in Requirements gathering and Team time management
- Supported clients through design best practices and discussions (one on one and team discussions/demo’s).
- Developed plugins/custom workflows/Actions and JavaScript customizations
- Mentored team members to learn On Premise CRM while acclimatizing myself to the same
- Worked on SQL integrations
- Implemented and deployed on RESTful and SOAP API’s for integration with external systems and websites
- Performed troubleshooting of CRM issues and maintained documentation of all reported issues.
Tech Lead
Ernst & Young LLP
08.2022 - 01.2023
- Worked in Tech lead role for a team size of up to 12 members
- Supported Manager in Requirements gathering and Team time management
- Supported clients through design best practices and discussions (one on one and demo’s).
- Developed plugins/custom workflows and JavaScript customizations
- Implemented and deployed on RESTful and SOAP API’s for integration with external systems and websites
Tech Lead
Ernst & Young LLP
06.2022 - 10.2022
- Worked in Tech lead role for a team size of up to 4 members
- Developed plugins/custom workflows and JavaScript customizations
- Implemented and deployed on RESTful and SOAP API’s for integration with external systems and websites
Engineer II
Wipfli LLP India Pvt. Ltd.
03.2009 - 12.2021
- Proficient with C#.NET
- Proficient with JavaScript, jQuery scripting
- Knowledge of Full Life Cycle MS dynamics CRM implementations
- Experienced working with Dynamics CRM 2016
- Ability to write plug-ins and create custom workflows
- Sound knowledge of SQL
- Strong verbal and written communication skills
- Strong team coordination and support skills
Senior Developer
Wipfli LLP India Pvt. Ltd.
01.2016 - 09.2016
- Conferred with users to develop software solutions by studying process flows and studying information needs
- Identifying areas for modification in existing programs and subsequently developing these modifications
- Writing and implementing efficient code
- Led team to solidify and simplify deployments to ensure it can be independently carried out by IT Engineer with minimal developer involvement
Developer
Wipfli LLP India Pvt. Ltd.
03.2009 - 06.2015
- Developer on custom projects using C# on server-side and JavaScript, jQuery for client-side scripting.
- Developer on custom projects supporting database (SQL Server) design and development (create views, structures, schema updates and performance enhancements) in Construction, Insurance and Banking domains.
- Developer on internal project using Angular JS, node JS and SQL Server for backend.
Education
MCA -
BMS Institute of Technology
BCA -
National College
Basavanagudi, Bangalore UniversitySkills
- MS Dynamics CRM (D365 and on-premise)
- MS Azure DevOps
- C#
- JavaScript
- jQuery
- AngularJS
- Azure Function Apps
- Azure Service Bus
- Azure Web Jobs
- SQL Server
- Oracle
- Agile
- Scrum
- Waterfall
- Team leadership
- Functional & business requirements gathering
- Mentoring team members
- Project management
Certification
- Certified Scrum Master (Scrum Allegiance), 07/01/24
- Power Platform Developer Associate (PL-400), 09/01/23
- Power Platform Fundamentals (PL-900), 09/01/23
- Developing Microsoft Azure Solutions (MS 70-532), 08/01/17
- Microsoft Dynamics 365 Fundamentals (CRM) MB-910, 11/22/21
- Pursuing further certifications in MS CRM and Microsoft Azure
Disclaimer
I hereby declare that, all the above-furnished information is true and up to my knowledge. If selected, I will perform my duties sincerely and prove my mettle.
Languages
- English
- Kannada
- Hindi
- Telugu
Personal Information
- Date of Birth: 02/29/84
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Affiliations
- Teaching Underprivileged Kids in weekends
Languages
Kannada
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Tel
Elementary (A2)
A2
Timeline
Manager
Ernst & Young LLP
12.2023 - Current
Integration Architect
Ernst & Young LLP
10.2023 - 12.2024
Tech Lead
Ernst & Young LLP
08.2022 - 01.2023
Tech Lead
Ernst & Young LLP
06.2022 - 10.2022
Tech Lead
Ernst & Young LLP
02.2022 - 10.2023
Manager
Ernst & Young LLP
01.2022 - Current
Senior Developer
Wipfli LLP India Pvt. Ltd.
09.2016 - Current
Senior Developer
Wipfli LLP India Pvt. Ltd.
01.2016 - 09.2016
Engineer II
Wipfli LLP India Pvt. Ltd.
03.2009 - 12.2021
Developer
Wipfli LLP India Pvt. Ltd.
03.2009 - 06.2015
MCA -
BMS Institute of Technology
BCA -
National College
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