Pralay Morale
Pune
Summary
Skilled Operations Manager talented at improving organizational performance through innovative management techniques and SOPS. Offers thoughtful, comprehensive solutions to promote productivity.
Overview
14
14
years of professional experience
Work History
Operations Manager
Biru's cafe
03.2023 - 01.2024
- Responsible for overall operations.
- Improved operational efficiency by streamlining processes, monitoring coordination between all the departments.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed SOPs and oversaw the implementation.
- Inventory Management and stocktaking.
Retail Sales Representative and Tech. Executive
Jain Computer services
03.2010 - 12.2010
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Developed strong rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
Education
Master of Arts - Psychology
IGNOU
New Delhi, India01.2025
Bachelor of Arts - Political Science & International Relations
University Of Pune
Pune, India06.2016
Class 12 - Physics, Chemistry, Biology
Maharashtra State Board
Pune, India05.2012
Class 10th -
Maharashtra State Board
Pune, India05.2010
Skills
- Multi-unit operations management and coordination
- Effective and professional communication skills
- Analytical problem-solving
- Procedure (SOP) development and it's Implementation
- Proficiency in Psychology& Anthropology
- Ms-Excel,Ms-word, SAS
- Customer Engagement and relationship building
- Time management
Accomplishments
- Shortlisted for 117th SSB interview for the post of Army's Lieutenant. (Combined Defence services Examination, UPSC).
- Distinguished student in political science.
Hobbies and Interests
- Vocabulary Building games
- Guitar and singing.
- Resistance training.
- Cooking.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Timeline
Operations Manager
Biru's cafe
03.2023 - 01.2024
Retail Sales Representative and Tech. Executive
Jain Computer services
03.2010 - 12.2010
Master of Arts - Psychology
IGNOU
Bachelor of Arts - Political Science & International Relations
University Of Pune
Class 12 - Physics, Chemistry, Biology
Maharashtra State Board
Class 10th -
Maharashtra State Board