Music, Painting, n meeting people, sports
PRALHAD KOLI,
Restaurant Manager,
Mumbai, - & - D.O.B, - (18-01-1971)
Summary
Dynamic Assistant Restaurant Manager at Aida World Cruises with a proven track record in enhancing guest satisfaction and optimizing operations. Skilled in inventory management and staff training, I foster teamwork and resolve conflicts effectively, driving performance improvements and ensuring compliance with food safety standards.
Overview
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Language
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Certification
Work History
Assistant Restaurant Manager
Aida World Cruises
2002 - 2025
- Assisted in daily operations, ensuring seamless service and guest satisfaction.
- Coordinated staff schedules, optimizing labor resources for peak periods.
- Monitored inventory levels, implementing efficient stock management procedures.
- Trained new team members on company policies and customer service standards.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Analyzed customer feedback to identify areas for service improvement.
- Supported management in executing promotional events and special functions.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Kellner/ Steward, A' La Carte Restaurant
Park Hotel, Bremen,
2000 - 2001
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted kitchen staff with food preparation and service during peak hours.
- Demonstrated adaptability by quickly learning new cleaning protocols and safety standards.
- Collaborated with team members to ensure timely setup and breakdown of events.
- Provided exceptional customer service by addressing guest inquiries and requests promptly.
- Implemented process improvements that streamlined workflow in dining service operations.
Butter, Valley Service,.
To, Mr, N Mrs H.W.Petschke
1993 - 1998
- Managed household logistics, ensuring smooth operation of daily activities.
- Provided exceptional service to guests, anticipating needs and preferences.
- Maintained cleanliness and organization of living spaces, prioritizing comfort and aesthetics.
- Coordinated event planning, including menu selection and table settings for formal gatherings.
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Prepared gourmet meals tailored to dietary preferences or restrictions of family members or guests, maintaining high culinary standards at all times.
- Safeguarded valuable assets within the home by implementing security measures and protocols when necessary.
- Implemented best practices in hospitality, striving for continuous improvement in guest satisfaction levels.
- Managed daily household operations, ensuring seamless service and guest satisfaction.
Steward
The Resort Hotel,
1991 - 1993
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in food preparation and presentation, ensuring adherence to quality standards.
- Collaborated with kitchen staff to streamline service flow during peak hours.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Implemented safety protocols for food handling, contributing to a safe environment.
- Enhanced team communication through effective coordination during busy shifts.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
Education
Bachelor - F.Y.B.Com Passed
St, Xavier's College
MumbaiSkills
Shift management
Employee scheduling
Food safety compliance
Staff training and development
Opening and closing procedures
Customer assistance
Guest relations
Restaurant operations
Training and mentoring
Performance evaluations
Scheduling and labor control
Inventory control
Performance improvement
Staff assessment
Menu planning
Wine and beverage service
Team leadership
Problem-solving
Customer service
Scheduling staff
Reliable and responsible
Relationship building
Inventory management
Staff supervision
Conflict resolution
Safe food handling
Training and onboarding
Kitchen staff coordination
Interests
Certification
Diploma in Hotel & institutional Management fromm Y. M. C. A, Mumbai, Year 1996-1997
Timeline
Assistant Restaurant Manager
Aida World Cruises
2002 - 2025
Kellner/ Steward, A' La Carte Restaurant
Park Hotel, Bremen,
2000 - 2001
Butter, Valley Service,.
To, Mr, N Mrs H.W.Petschke
1993 - 1998
Steward
The Resort Hotel,
1991 - 1993
Bachelor - F.Y.B.Com Passed
St, Xavier's College