D Ravi Shankaran
Chennai
Summary
Results-driven professional with extensive experience at GRT Jewellers India Pvt. Ltd., specializing in data management and customer engagement. Proven expertise in leveraging analytical skills to drive business growth and enhance customer satisfaction. Strong background in process development and problem-solving, leading to notable improvements in operational efficiency. Committed to fostering teamwork and adaptability in dynamic environments.
Overview
9
9
years of professional experience
Work History
E-Commerce Associate (Grade 4)
GRT Jewellers India Pvt. Ltd
03.2022 - Current
- Cultivated leads by engaging with customers across various communication platforms.
- Managed customer interactions during online order fulfillment stages.
- Addressed customer inquiries related to online jewelry purchases.
- Enhanced business growth through effective lead conversion.
- Ensured on-time delivery of the order by communicating with the courier team.
- Supported customers with efficient assistance for orders and payments.
- Investigated customer complaints and created solutions to resolve them quickly.
Senior Associate
RediSolve Software India Pvt Ltd
09.2020 - 05.2021
- Delivered outstanding support by addressing inquiries and assisting with item choices.
- Resolved complex service concerns effectively.
- Provided exceptional support by addressing customer inquiries.
- Conducted research to identify new market opportunities.
- Analyzed customer feedback to pinpoint areas for enhancement.
Entry Level Research Analyst
Letrim Intelligence Services
06.2019 - 08.2020
- Analyzed UK construction documentation from the UK Council.
- Implemented site creation on Opus platform.
- Verified customer details in Opus (Salesforce).
- Created polygons for new sites using the QGIS application.
- Utilized Google, QGIS, Salesforce, and Scrapper.
Data Analyst
Sri Ganesa Durga Enterprises
10.2015 - 08.2017
- Company Overview: (Contract)
- Used Excel to present data effectively, ensuring clear resource allocation insights.
- Generated monthly reports utilizing advanced Excel features.
- Confirmed integrity of warehouse data.
- Collected, tracked and reviewed data to evaluate business and market trends.
Education
BCA -
Shree Chandra Prabhu Jain College, Madras University
01.2019
DECE -
CPCL Polytechnic College
01.2014
HSC -
Jai Gopal Garodia Govt.Hr.Sec.School
01.2010
SSLC -
Jai Gopal Garodia Govt.Hr.Sec.School
01.2008
Skills
- Windows
- MS Office
- Data Management
- Analytical skills
- Interpersonal communication
- Teamwork
- Data collection and analysis
- Effective communication
- Adaptability
- Process development
- Problem-solving abilities
Hobbies and Interests
- Singing and Podcasting
- Listening Music
- Reading Books
- Playing Chess & Carrom
Languages
- Tamil
- English
Personal Information
- Date of Birth: 03/08/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
E-Commerce Associate (Grade 4)
GRT Jewellers India Pvt. Ltd
03.2022 - Current
Senior Associate
RediSolve Software India Pvt Ltd
09.2020 - 05.2021
Entry Level Research Analyst
Letrim Intelligence Services
06.2019 - 08.2020
Data Analyst
Sri Ganesa Durga Enterprises
10.2015 - 08.2017
BCA -
Shree Chandra Prabhu Jain College, Madras University
DECE -
CPCL Polytechnic College
HSC -
Jai Gopal Garodia Govt.Hr.Sec.School
SSLC -
Jai Gopal Garodia Govt.Hr.Sec.School
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