Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
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Languages
Timeline
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SRINIVAS GUDURU

SRINIVAS GUDURU

Hyderabad

Summary

Dynamic IT Infrastructure Manager with extensive experience at TTEC Digital, specializing in cloud architecture and virtualization management. Proven track record in capacity planning and disaster recovery, enhancing system efficiency and scalability. Strong leadership and problem-solving skills drive successful project outcomes and client satisfaction. Expert in VMware and cloud solutions.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Professional 4 (Manager IT Infrastructure)

TTEC Digital
Hyderabad
11.2022 - Current
  • Dealing with Cloud and On-premises Infrastructure.
  • Designed, developed and implemented cloud solutions to meet customer requirements.
  • Performed capacity planning and system tuning to ensure cost efficiency and scalability.
  • Developed and implemented cloud architecture best practices and standards.
  • Analyzed existing cloud infrastructures to identify areas of improvement.
  • Created automated solutions to monitor and maintain cloud environment.
  • Facilitated continuous integration and deployment of cloud applications.
  • Provided technical expertise and guidance to team members on cloud architecture.
  • Providing end-to-end customer-driven solutions for risk and compliances and proactive problem management.
  • Supervising infrastructure plan and standards according to IT strategic plan and roadmap.
  • Accountable for implementations and enhancement of IT infrastructure projects.

Client Tech Operations Engineer

Arete Incident Response - Cybersecurity
Hyderabad
04.2022 - 11.2022
  • Design, implement and maintain VMware vSphere infrastructure.
  • Handling client infrastructure once they affected by ransomware.
  • Deploying Sentinel One AV tool and managing VM's & Decrypt of affected VM's.
  • Configuration and Troubleshooting of Virtual machines issues and handling Snapshots, Clone and Vmotion activities.
  • Monitoring Host and its vm's health check by Logs, Performance, Task & Events.
  • Handling & Troubleshooting backup of Servers.
  • Installation & Configuration of windows 2008, 2012, 2016 Servers & R2 Versions.
  • Troubleshooting OS related issue like Performance and RDP, BSOD.
  • Collect logs for the forensic team and decrypt the data with the available tools within SLA.
  • Build servers and configure the required role and services for the client.
  • Support the client when an engagement requires them to perform our Core Services.
  • Driving force in the development, documentation and use of new tools, scripts, processes, or other logistical methodologies to enhance incident response investigative processes.
  • Conduct host forensics, log analysis, and malware triage in support of incident response investigations as required.
  • Collects and documents client data supporting Post-IR opportunities and lessons learned.
  • Vulnerability remediation in Windows servers. Proactive checked for any vulnerabilities.

Professional 2 level 4 Administrator

DXC Technologies
Hyderabad
06.2019 - 03.2022
  • Data centre migration activity on VMware.
  • Installation and configuration and up-gradation of ESXi servers along with vCenter servers.
  • Upgrading ESXi host patches on regular basis to fix the vulnerabilities.
  • Dell server hardware troubleshooting - 13G & 14G.
  • Working on Hardware issues like UCS, DELL IBM servers.
  • Firmware upgrade of servers.
  • Troubleshooting skills in VCenter, ESXi hosts, Networking and Storage.
  • RCM Upgrades for DELL environment.
  • Working on Disaster recovery activities using Zerto tool.
  • Using ZERTO Virtual-to-Virtual (V2V) migration for DR replications.
  • Responsible for data centre management, server management, Private cloud management.
  • Performing DR activities.
  • Monitoring servers and performing health checks on VMware ESX/ESXi and Wintel Platforms; managing snapshots, clones & migrations P2V.
  • Working on P1 tickets.
  • Applying patches using VMware vCenter; updating Manager and host update utility.
  • Attending CAB meeting with client every day for weekly scheduled activity like firmware upgrade, VMWare tools update, Windows Patch updates etc.
  • Preparing the RCA for the breached calls in details; addressing user's escalations for proper closure.
  • Preparing Golden Image windows.
  • Fixing Vulnerabilities and taking sign off from security team.
  • Planning and performing the domain migrations and cutover for various projects.
  • Installing, administering and maintaining various software and hardware devices in networked environment.
  • Taking regular backup of server/database information & planning efficient storage, also monitoring the use of network management & server tools, using advanced troubleshooting skills in OS related issues.
  • Addressing queries regarding the information system/software & extending onsite support to the clients, also maintaining directory including security domains, user profiles & other resources on the network.
  • Redefining Incident Management Reports to include daily and weekly Incident and Incident Aging reports, Incident Weekly Trend Reports, Dissatisfaction and Customer Satisfaction (CSAT) reports.
  • Acting as an escalation point for Incident Managers and ensured their bridging, including initiation of any necessary escalations and business impacting issues; provided status reports to Site Lead / Site Director / PMO / Client / VP.

Sr. Virtualization & Storage Administrator

Ctrls Datacenters Ltd.
Hyderabad
04.2011 - 04.2019
  • Configuring Cluster and Enable the High Availability (HA) and Distributed Resource Scheduler (DRS) in the cluster. And Add the Hosts into a cluster.
  • In depth working knowledge of Cisco UCS, VMware, ESXI.
  • In depth knowledge of CISCO devices UCS 'B and C series.
  • Configuring Storage (Fiber channel, iSCSI, NAS/NFS, VMFS) into the ESXi BOX.
  • Identifying the older version of ESXI Hosts with Patch, NIC, HBA, BIOS, Perc and etc and upgrading them to latest recommended versions.
  • Preparing the Plan of actions (POA) for ESXI and vcenter, VM up-gradations.
  • Performing the ESXI Up-gradations along with NIC, HBA and BIOS firmware as per the best practices.
  • Create Virtual Machine Snapshot and Remove or Revert back to its Previous State based on the OS Team confirmation.
  • Monitoring Resource usage using vCenter server.
  • Managing backup tasks of entire Virtual Infrastructure using Veeam Backup and Replication.
  • Deployed Windows Security update patches to Client Servers, installed VMWARE ESXi 5.1, 5.5 & 6.0, 6.5 created VMs.
  • Administrating and Maintaining of IBM SVC, V7000, V3700, V5000, HP3par, HPEVA, HPMSAP2000, HitachiVSPG200, VSPG300, Dell SC4020, Dell SC2020, DELL MD3200i, MD3860f, EMC VNX 5300 and VNX e3200.
  • Experience in tuning the volumes from one CPG to another CPG in HP 3PAR.
  • Experience in creating CPG's in HP 3PAR based on client requirement.
  • Implemented Space saving storage allocation techniques like thin provisioning.
  • Performing decommissioning of legacy storage arrays and migrating to new arrays.
  • Decommissioned legacy storage arrays like clarion, VNX and DELL MD storage.
  • Performance monitoring & fine tuning the storage.
  • Configuring SOFT Zones in FC Switch.
  • Brocade, HP Logic and Cisco FC Switches.
  • Configuring & recovering RAID Sets.
  • Storage operations, LUN Publishing and Un publishing.
  • Space provisioning and sizing, LUN masking.
  • RAID group creations and Raid group deletions in modular and enterprise storage arrays.
  • Storage to Storage migrations and Server to server migrations.

Network Engineer

Pioneer E Labs
Hyderabad
06.2010 - 03.2011
  • Creating User Accounts and adding them to appropriate groups in Active Directory and handling issues related to user accounts like lockouts.
  • Management for Servers on Monthly basis.
  • Installing of Device Drivers, Service Packs & Patches.
  • Installing, Configuring and Troubleshooting Active Directory.
  • User, group, OU's Management using Active directory.
  • Installation and upgrade of Antivirus on Servers and VM's.
  • Installing and configuring network printers.
  • Maintaining system Security, Performance tuning & Hardening of Servers.
  • Managing FSMO Roles, Transferring the FSMO Roles and Seizing the FSMO Roles.
  • Configuring Group Policy's and linked to a various types of Objects, Containers.
  • Assigning rights and privileges to users to access files and folders.
  • Configuring and Maintaining Windows Server Update Service (WSUS).
  • Installing, Configuring and Troubleshooting DHCP, DNS Servers.
  • Taking Active Directory, DHCP and DNS backups and restoring as on required.
  • Maintaining 100% Response time and resolve time SLA's.
  • Installation, Configuration and Troubleshooting of Operating Systems & Network devices such as Windows Other Operating System like Linux, (ubuntu, centos, suse linux), firewalls, Switches.
  • Configuring RAID Groups, Hot Spare Drives, & Global Hot Spares.

Technical In Charge

Sound & Vision
Hyderabad
07.2008 - 05.2010
  • Management of File Servers (Space threshold, Memory Utilization and Processor Utilization).
  • Maintaining system Security, Performance tuning & Hardening of Servers.
  • Managing FSMO Roles, Transferring the FSMO Roles and Seizing the FSMO Roles.
  • Configuring Group Policy's and linked to a various types of Objects, Containers.
  • Assigning rights and privileges to users to access files and folders.
  • Configuring and Maintaining Windows Server Update Service.
  • Installing, Configuring and Troubleshooting DHCP, DNS Servers.
  • Taking Active Directory, DHCP and DNS backups and restoring as on required.
  • Maintaining 100% Response time and resolve time SLA's.

Education

Diploma - Electronics and communication Engineering

Sri Varalakshmi polytechnic college
Machilipatnam
01.2008

10th -

Z.P, High School
Vadlamannadu
01.2002

Skills

  • GCP
  • Vmware
  • Windows
  • Veem Backup
  • Zerto
  • Dell Storage
  • Hardware Installation
  • Maintenance
  • Troubleshooting
  • Dell UCS
  • HP
  • IBM servers
  • VmWare Technologies
  • System Administration
  • Windows Compliance Management
  • Backups
  • Capacity Planning
  • Vendor Management
  • Technical Support
  • Remote Support
  • Client Management
  • Cloud architecture
  • Capacity planning
  • Virtualization management
  • Disaster recovery
  • Technical documentation
  • Infrastructure management
  • Client relationship management
  • Budget management
  • Risk assessment
  • Problem solving
  • Team leadership
  • Time management
  • Resource allocation
  • Key performance indicators
  • Project planning
  • Customer service
  • Product management
  • Change management
  • Operations management

Certification

  • Google Cloud Certified Professional Architect, 01/27/25, fb4850bab78e4f409d2e5e13d08bdcc8
  • Google Cloud Certified Associate Cloud Engineer, 07/29/24, 5b66c58c8f7d41ca82f2e2be844c9667
  • Microsoft Certified Microsoft Azure Administrator Associate, 12/26/20, 10213338
  • VMware Certified Professional 6-Datacentre Virtualization, 01/02/16, 18258470
  • Microsoft Certified IT Professional (MCITP), 08/20/13, 10213338
  • Information Technology Infrastructure Library (ITIL V3), 12/04/18, 9980034457297258

Languages

  • Telugu
  • English
  • Hindi

Personal Information

Date of Birth: 05/10/87

Contact Numbers

  • Mobile, (+91) 9490548447
  • Mobile, (+91) 6301020713

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Timeline

Professional 4 (Manager IT Infrastructure)

TTEC Digital
11.2022 - Current

Client Tech Operations Engineer

Arete Incident Response - Cybersecurity
04.2022 - 11.2022

Professional 2 level 4 Administrator

DXC Technologies
06.2019 - 03.2022

Sr. Virtualization & Storage Administrator

Ctrls Datacenters Ltd.
04.2011 - 04.2019

Network Engineer

Pioneer E Labs
06.2010 - 03.2011

Technical In Charge

Sound & Vision
07.2008 - 05.2010

Diploma - Electronics and communication Engineering

Sri Varalakshmi polytechnic college

10th -

Z.P, High School

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SRINIVAS GUDURU