PRAMOD KUMAR
DELHI
Summary
Dynamic Assistant Manager with a proven track record at Integrated Information Services Pvt. Ltd., adept at developing operational strategies that boost efficiency. Skilled in performance monitoring and customer resolution, I excel in task delegation and employee training, driving team success and enhancing service quality. Passionate about fostering a productive work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Integrated Information Services Pvt. Ltd.
Noida
05.2016 - Current
- Developed operational strategies that enhanced efficiency and productivity.
- Resolved customer inquiries and complaints through effective management-level escalation.
- Assigned tasks and monitored performance of project personnel to ensure accountability.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Executive Customer Service
iEnergizer IT Services Pvt Ltd
Noida
09.2014 - 11.2015
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Followed up with customers to ensure their requests were addressed properly.
- Offered resolutions to de-escalate calls and solve customer issues.
Customer Service Professional
Sitel India Limited
Gurgaon
06.2014 - 09.2014
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Followed up with customers to ensure their requests were addressed properly.
Education
MBA - FINANCE & MARKETING
Swami Vivekanand Subharti University
Meerut01-2024
Bachelor of Commerce -
Swami Vivekanand Subharti University
Meerut 06-2020
Skills
- Operational strategy
- Performance monitoring
- Customer resolution
- Task delegation
- Employee training
- Project management
Timeline
Assistant Manager
Integrated Information Services Pvt. Ltd.
05.2016 - Current
Executive Customer Service
iEnergizer IT Services Pvt Ltd
09.2014 - 11.2015
Customer Service Professional
Sitel India Limited
06.2014 - 09.2014
MBA - FINANCE & MARKETING
Swami Vivekanand Subharti University
Bachelor of Commerce -
Swami Vivekanand Subharti University
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