PRAMOD KUMAR S P

• Managed multiple Digital Products, including games, videos, and Challenges Arena on ONMO, across LATAM region for over 10 clients.
• Led and facilitated Scrum ceremonies, ensuring active participation and adherence to Agile principles.
• Identified and removed impediments to ensure smooth workflow and maintain team productivity.
• Prioritized feature requests, defined solution architecture, mitigated risks, and maintained stakeholder communication.
• Collaborated with the Product Owner to refine the backlog, ensuring the team had clear and prioritized user stories for each sprint.
• Used JIRA to track sprint progress, manage backlogs, and generate reports for stakeholders, improving transparency and accountability.
• Provided inputs to product management for Product Roadmap.
• Ensured timely and high-quality deliveries.
• Coached team members in Agile practices, fostering continuous improvement and adherence to Scrum principles.

Key contributions and successes:

• Led cross-functional team to deliver Telcel Mexico CA and ONMO Project ahead of schedule, resulting in additional $20,000 in revenue for company.

• Managed large-scale technical projects, breaking them into manageable tasks and collaborating cross-functionally to ensure smooth product delivery.
• Defined and implemented cross-team processes to enhance efficiency, set metrics to monitor effectiveness, and drive adoption.
• Balanced trade-offs to optimize time-to-market, communicated goals and outcomes clearly, and kept internal and cross-functional teams aligned.
• Monitored and tracked complex programs, providing periodic updates to technical and non-technical teams, including senior management.
• Anticipated bottlenecks, managed escalations, and mentored technical teams and project managers to ensure successful deliveries in fast-paced environment.

Key contributions and success:

• Led cross-functional team to deliver Insurance Product for OLA Electric Vehicle ahead of schedule, resulting in higher revenue during vehicle's booking launch.

• Managed and delivered RBT projects for MEA region clients using standard project management methods, ensuring timely and successful project completion.
• Coordinated Scrum ceremonies, managed sprint backlog items, and acted as single point of contact for assigned accounts, fostering strong client relationships and governance improvements.
• Planned, coordinated, and executed project plans per contracts, addressing and resolving technology challenges with client IT and operational stakeholders to enhance business productivity.
• Managed IT run projects, including migrations from legacy systems to standardized and automated robust platforms.
• Served as escalation point for unresolved technology issues and coordinated change implementation activities, documenting scope additions to maintain complete and intact project plans.

Key contributions and success:

• Planned and successfully executed RBT migration project for MTN Afghanistan remotely during COVID-19 pandemic, helping achieve company's revenue goals.

• Planned, deployed, and implemented application releases on servers, including post-deployment support and software upgrades.
• Analyzed and resolved service problems, escalated issues, and supported applications to uncover and resolve defects.
• Created complex SQL reports and updated SQL procedures and functions.
• Engaged in daily calls with business and offshore teams for requirement clarifications and delivery issues.
• Maintained good professional relationships with engineering, QA, and client-facing teams while providing L3 support to ensure minimal downtime and maximum availability.

• Maintained and monitored OZONE platform, including app servers, app clients, telephonies, and databases, ensuring optimal performance and service restoration.
• Created complex SQL reports and managed system file deployments, application releases, and service restorations for platform-related issues.
• Developed and deployed VXML codes, released jars for various frameworks, and managed RBT and Deals applications on IVRS for telecom operators.
• Monitored system events and alerts, CPU and disk space utilization, and performed installations and testing of web applications for billing and telecom services.

• Monitored and reported on number of calls handled by team.
• Created daily sales reports to track team's performance.
• Prepared reports on schedule adherence, including on-time login and logout for entire team.