PRAMOD POOJARY
Team Lead
Mumbai,Maharashtra
Summary
Dynamic Quality Team Lead at Accenture India Solutions with expertise in quality governance and process improvement. Proven track record in driving RCA initiatives and enhancing compliance through effective training and coaching. Skilled in data analysis and stakeholder management, leveraging tools like Power BI to deliver actionable insights and elevate operational performance.
Overview
1
1
Certificate
12
12
years of professional experience
Work History
QUALITY TEAM LEAD
ACCENTURE INDIA SOLUTIONS PVT. LTD.
Mumbai
05.2018 - Current
- Provided end-to-end quality support, guided team priorities, coached performance, and managed escalations across quality and policy workflows.
- Managed quality governance tasks, supported audit readiness, calibration sessions, KPI and SLA tracking, and performance reporting.
- Reviewed quality performance and highlighted improvement areas to strengthen accuracy, compliance, customer outcomes, and operational performance.
- Drove quality improvement efforts by tracking daily scores and weekly trends, identifying gaps, and supporting action plans.
- Performed root cause analysis (RCA) and applied corrective and preventive actions (CAPA) to reduce recurring issues and support sustainable process fixes.
- Supported local and global calibration sessions and joined discussions with operations and quality stakeholders on recurring top error drivers.
- Prepared and delivered weekly quality dashboards, trend analysis, quality insights, action plans, and management reports for data-driven decisions.
- Served as key contact for operations, training, policy, and client stakeholders, and communicated process and policy updates promptly.
- Built management and client insights using quality scores, trend analysis, statistical reporting, and RCA findings.
- Supported reporting and automation efforts to improve visibility, reduce manual work, and strengthen quality governance.
Senior Account Executive
THIRIPURA FINANCE PRIVATE LIMITED
Tamil nadu, Chennai
01.2015 - 03.2018
- Managed daily, monthly, and yearly accounting operations including accounts payable/receivable, cash receipts, budgeting, forecasting, and variance analysis.
- Established and enforced accounting controls for cash management, accounts payable/receivable, credit control, and petty cash, enhancing financial integrity across Mumbai branches.
- Prepared MIS reports, delivering financial analysis and actionable process-improvement recommendations to management.
- Verified cash books, general ledgers, bank reconciliations, inter-branch cash transactions, and monthly account finalization.
- Trained and developed the accounts team, enhancing capabilities and supporting business intelligence and exception reporting.
- Coordinated with internal audit teams and supported annual audits and compliance activities.
Education
B.B.M. -
Mangalore University
MangaloreP.U.C. -
Karnataka State Board
UdupiS.S.L.C. -
Karnataka State Board
UdupiSkills
- Quality assurance governance Team leadership management KPI / SLA Management Audit & Calibration Management RCA Process continuous improvement Client stakeholder management Quality dashboards reporting Data trend analysis Policy compliance Training coaching Performance management Microsoft Excel Power BI Tableau
- Microsoft Excel / MS Office
- Power BI
- Tableau
- Statistical Analysis
- Financial Reporting
- MIS reporting
- Quality Dashboards
- Audit & RCA Tools
Certification
- Data Analyst Certification, (Microsoft Power BI, Tableau)
Timeline
QUALITY TEAM LEAD
ACCENTURE INDIA SOLUTIONS PVT. LTD.
05.2018 - Current
Senior Account Executive
THIRIPURA FINANCE PRIVATE LIMITED
01.2015 - 03.2018
B.B.M. -
Mangalore University
P.U.C. -
Karnataka State Board
S.S.L.C. -
Karnataka State Board
LANGUAGES
English | Hindi | Kannada | Tamil | Telugu