PRAMOD RAWAT

Leading a $200 million product charter for customer retention (customer facing mobile applications) and Cost savings(Data labelling application and Auto ML platforms) for 8000 customers. Leading a team of 40 members to deliver digital transformation for Wells Fargo through product vision evangelism, product road mapping and stake holder management.

• Generative AI: Established product vision and devised product
• strategy to develop Gen AI, AI/ML, Cloud Products, and
• platforms for implementation in bank's global markets
• resulting in $10 million savings.
• Built a data labelling application on Google Cloud Platform to automate the annotation process for Bank’s Retail business, resulting in annual savings of $8million in compliance fines.
• Mobile Apps Consumer-Facing Product Built: Led product management for mobile application for retail bank consumers to provide insights such as FICO Score and Score history as well as spend summaries leading to improve customer experience and aiding customer retention by 30%.
• Auto ML Platform Built: Developed an enterprise-level Auto ML platform and equipped it with LLMs, enabling the AI/ML community to leverage large language models (LLMs)such as BERT (Base, RoBERTa),ultimately resulting in faster model delivery and a 15% reduction in the cost of model development.

Handled portfolio for AI / ML, such as Machine Learning Studio platform, chatbots, Big Data, and Merchant Analytics platform. Managed product development and Go-to-Market strategy, involving detailed requirement (User Story) creation, and sprint planning. Shipped Products for global markets by collaborating with end users and engineering teams.

• Merchant Analytics Platform Development for Sales Team: Developed an analytics platform for merchants to capture existing merchant data, including consumer information which contributed to annual revenue uplift of 2% for American Express India.
• Built an enterprise-level Machine Learning Studio platform by collaborating with ML tech team and conducting focus group sessions with business users to capture requirements for global markets, resulting in $5 million in annual savings.
• Devised a Big Data Platform for enterprises, integrating multiple data streams into a unified platform. Created an operational data layer to establish an access layer for multiple business functions in AMEX, resulting in a $4 million cost optimization for the business.
• Chat Bot Product Development/Management: Pioneered the AMEX Tech Care Helpdesk chatbot for global markets to optimize user responses for maximum satisfaction and minimize average interaction time, resulting in $1 million in savings per year.

Headed the product charter of lead generation for the premium customers.

• Led analytics for Dell.com optimization targeting premium customers, with the objective of improving lead generation thus improving lead pipeline by 4% over 6 months.
• Instituted customer acquisition strategy for Dell products by analyzing past acquisition data and studying latest consumer trends, ultimately approved by leadership for execution in 2009.

Managed a US-based client project focused on the development of spend analytics products.

• Developed a spend analytics product by conducting focused group sessions with end users for requirements gathering, which resulted in a cost-saving of $1 million.
• Assisted the client in successfully launching their product by working closely with end users.

Spearheaded the product development of a Retail ERP tailored for retail stores.

• Led product development for Retail Exl ERP, with a focus on front-end billing and integration with Oracle, resulting in an annual savings of $1 million.