Pramod Rawat
Project Manager Professional
BANGALORE
Summary
Seeking space in an organization (providing good environment to work) that strives to take out the BEST from its members and rewards initiative. Summary 25 Years experience spanning Service delivery/Project management. Strong client and account management experience, having delivered multiple engagements on SLAs with high levels of customer satisfaction. Conceptualized and lead multiple operational improvement initiatives to enhance quality of service delivery Quick learner with demonstrated ability to pick up technical skills in Cloud, the next gen ways of MDR/Cyber Security and Intune QuickStart / Workspace one projects. Creative Senior Program Manager with exceptional background in IT industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
Work History
Senior Program Manager
Dell Technologies
03.2020 - Current
- MDS (Manage Deployment Services) Served as primary point of contact for multi-level Managed Deployment Services and employed as
Senior Program Manager
IBM India Pvt. Ltd
06.2015 - 03.2020
- For onsite deployment Services SITE Programs
- Independently Handling multiple Project as Senior Advisor Project/Program Manager for MDR/Cyber Security and Intune QuickStart / Workspace one projects
- Reviewing project with stakeholder, it includes weekly and monthly review on projects and deliverable
- Actively interacting with customer to understand their process/technical requirements and providing them innovative suggestions for their successful implementation
- Chair meeting with customer as part of project Kick-off and PRB (Problem Review Board)
- Establish and Manage project budget and schedule
- Manage all project-related proposals, contracts, purchase orders, change orders, invoices, and payments
- Defining process & format to generate & compile all kinds of IS reports for all activities and maintain several
- Databases
- Key Achievements: Completed deployment of Workspace One and QuickStart projects
- Successfully completed forensic investigation project for the customer and able to convert customer to take MDR services as addition business
- Completed onsite deployment for customer and converted customer to take CarbonBlack deployment services.
Program Manager
Hewlett Packard Enterprise Services
10.2010 - 06.2015
- For GTS
- Internal Use - Confidential Primary point of contact multi-level Managed Services program and employed as Program Manager for
- Network Infrastructure Services SITE Programs
- Independently handled OnMobile Project as onsite Program Manager part of GTS Reviewing project with Operations Managers and team
- This includes weekly and monthly review on projects and deliverable
- Chairing meeting with customer as part of CRB (Change Review Board) and PRB (Problem Review
- Board)
- Actively interacting with customer to understand their process requirements and providing them innovative suggestions for their successful implementation
- Actively involved in Estimating and submitting funding requests for new projects
- Actively participate in Establishing and managing project budget and schedule
- Manage all project-related proposals, contracts, purchase orders, change orders, invoices, and payments
- Setting Guidelines for documentation & implementation for all Managed Services Sites, SLA, Rollout and also take care of the version control for the same
- Actively participating in organizing Technical & Non- Technical Training internally and to arrange for back- up resources whenever required
- Managing close-out activities when project is completed to ensure that all aspects of project are successfully resolved
- Reporting to senior management on project performance
- Escalate project concerns to senior management when necessary
- Zero Surprise escalation Keeping track of project costs throughout duration of project to ensure that budget is adhered
- Key Achievements: Manage onsite SLA by deploying process and procedures for customer and able to achieve customer trust and confidence to sign additional five-year SLA contract
- Optimize resources for onsite as per customer requirement to achieve and win SLA contract.
Project Manager
10.2010 - 06.2015
- Primary point of contact multi-level Implementation Projects and employed as Project Manager for Network
- Security Services SITE Programs
- Independently Handling Bank Of America Project as Project Manager, Network Security Team Reviewing project with Bank Technical Project Manager and team
- It includes weekly and monthly review on projects and deliverable
- Planning, scheduling, and managing projects by creating project plans, monitoring progress, and making, adjustments as needed to ensure that deadlines are met
- Analyzing project requirements, including determining scope of work and developing timetables for completion
- Setting Guidelines for documentation & implementation for all Managed Services Sites, SLA, Rollout and also take care of version control for same
- Actively participating in organizing Technical & Non-Technical Training internally and to arrange for back-up resources whenever required
- Defining process & format to generate & compile all kinds of IS reports for all activities and maintain several
- Databases.
Program Manager
Network Solutions (P) Ltd, GMC
10.2004 - 10.2010
- GMC (Global Management Center) Serve as primary point of contact multi-level Managed Services program and employed as Program Manager for Network Infrastructure Services SITE Programs
- Independently Handling Bharti Project as Program Manager, Global Management Center)
- Overseeing all aspects of project, including planning, monitoring progress, and ensuring that deadlines are met
- Internal Use - Confidential Participating and chairing meeting with customer as part of CRB (Change Review Board) and PRB (Problem Review Board)
- Leading as Senior Team Leader for multiple Projects ( includes Nationalized & Privatized Banks) Develop detailed project plans that include timelines, milestones, and deliverables, Manage and track project progress using appropriate tools, methods, and techniques
- Identify and resolve issues and risks in a timely manner
- Actively interacting with customer to understand their process requirements and providing them innovative suggestions for their successful implementation
- Ensure that all project deliverables are met according to specifications
- Facilitate communication between project stakeholders, prepare reports on project status and progress and Conduct post-project reviews to document lesson Actively participating in organizing Technical & Non- Technical Training internally and to arrange for back-up resources whenever required.
Team Leader
HCL INFINET Limited
11.2002 - 10.2004
- Communication and Information (C&I)
- Configuring Routers and modems
- For Leased Line and ISDN Specific Products handled
- Routers – 1600, 1700 & 2500
- Modem – RAD, Patton, Telindus, Ascom,
- Tainet & Motorola
- Co-ordination with Regions and Branch Offices
- Liaising with Govt
- Departments like DoT / BSNL / VSNL etc
- Independently corresponding & co-ordinating with aforementioned Govt
- Agencies also actively involved in
- Maintaining & documenting monthly Reports
- Responsible for commissioning of Primary Mux / Channelized E 1/ E 2/ E 3 / PRI
- Providing End to End Solution and Responsible for commissioning Leased Line & (ISDN) Connectivity
Executive
HCL COMNET Limited
08.1998 - 11.2002
- In Operational Project Services (OPS)
- Responsible for commissioning Leased Line & (ISDN) Connectivity from beginning till end which includes
- Filling application, Obtaining Feasibility, Reports Obtaining NTR Allocation, Channel Allocation
- Responsible for Local Lead and Modem / Router Installation
- Liaising with Govt
- Departments like DoT / BSNL / VSNL etc
- Responsible for commissioning of Primary Mux / Channelized E 1 / PRI
- Responsible for commissioning Leased Line & (ISDN) Connectivity (End to End Solutions)
- Professional Certifications: CSM Certified
Education
MBA - IT & Finance
Dr. C V Raman University
Chhattisgarh 01.2015 - 12.2016
Skills
Implementation planning
Certification
PMP - Project Management Professional
Timeline
Senior Program Manager
Dell Technologies
03.2020 - Current
Senior Program Manager
IBM India Pvt. Ltd
06.2015 - 03.2020
MBA - IT & Finance
Dr. C V Raman University
01.2015 - 12.2016
Program Manager
Hewlett Packard Enterprise Services
10.2010 - 06.2015
Project Manager
10.2010 - 06.2015
Program Manager
Network Solutions (P) Ltd, GMC
10.2004 - 10.2010
Team Leader
HCL INFINET Limited
11.2002 - 10.2004
Executive
HCL COMNET Limited
08.1998 - 11.2002
Similar Profiles
Reventh Raj YataReventh Raj Yata
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)
Ashish U HonnavarAshish U Honnavar
Advisor, Service Project/Program Manager at Dell International Services Ltd. / Dell TechnologiesAdvisor, Service Project/Program Manager at Dell International Services Ltd. / Dell Technologies
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
Anu VaidyanathanAnu Vaidyanathan
Project Manager at Norwin Technologies(Dell Technologies)Project Manager at Norwin Technologies(Dell Technologies)
Naveen KumarNaveen Kumar
Senior Administrator at Microgreen Technologies Pvt. Ltd (Capgemini)Senior Administrator at Microgreen Technologies Pvt. Ltd (Capgemini)